Business Analyst For SaaS Product

Who are We Looking For

We are looking for a Business Analyst to join our team to help us improve the product and work with customers to deliver business solutions using our product.

The suitable individual will be responsible for driving our product development and working with customers to implement custom business solutions built on the Orgzit product.

Key Responsibilities

1. PRODUCT PLANNING & DEVELOPMENT

• Maintain product backlog and prioritize issues based on customer value and product roadmap
• Create quarterly and monthly product plans
• Develop product functional specifications
• Create wireframes and designs for product features
• Generate product ideas by researching other applications
• Create Whats New articles for new features
• Create product support articles to help customers use features effectively
• Monitor product usage via analytics tools and get insights

2. CUSTOMER APPLICATIONS DEVELOPMENT

• Meet with customers to understand their workflow, objectives, and software requirements
• Document customers business workflow, business objectives, and software requirements
• Propose effective solutions to customer’s objectives and problems
• Review customer applications developed by developers
• Conduct User Acceptance Testing (UAT) of customer applications
• Conduct application demos and training for customers via live sessions or recorded video
• Review customer tickets with developers regularly & respond to customer queries and tickets by email, WhatsApp, and phone
• Monitor customer North Star metrics
• Monitor and Nudge product adoption for pilots and new customers
• Setup & conduct Quarterly Business Review (QBR) meetings with customers
• Regularly check in with customers to ensure their needs are being met and gather feedback

Skills Required

• Ability to meet with Customers, discover their business needs, and advocate for them throughout the product development process.
• Ability to document customer requirements
• Ability to maintain the product roadmap
• Ability to create product functional specifications
• Ability to create product plans
• Ability to give guidance to a team of 5 to 6 developers
• Ability to create support articles
• Ability to use analytics tools to track product usage
• Ability to understand business workflows and map them to software requirements
• Ability to give creative solutions to business scenarios and use cases
• Ability to test business software applications
• Ability to write professional emails and WhatsApp messages for customers
• Ability to conduct demo & training presentations

Preferred Qualification

• Experience of minimum 2+ years in the software industry

Work Location

• This position is a work-from-office role.
• Office location: Sector 44, Gurgaon (near HUDA City Centre metro station)

Work Days and Timings

• Monday to Friday, with alternate Saturdays from 10 am to 7 pm.

Compensation

• Rs. 6,00,000 to 8,00,000 Lakhs per annum, based on experience and skills.

Benefits

• Health insurance
• Leave encashment

Why Join Us

As a small, bootstrapped, fast-growing startup, we strive to provide a supportive and rewarding work environment that values our team members’ contributions. We offer an unparalleled environment to professionals looking to grow in their careers:

• Growth Opportunities: Take on new responsibilities, learn, and grow personally and professionally
• Ownership and Impact: Make a significant impact on our company's direction and growth
• Collaborative Environment: Foster teamwork, open communication, and mutual respect
• Rapid Learning: Wear multiple hats, develop diverse skills, and gain valuable experience
• Recognition and Appreciation: Your contributions are recognized and celebrated
• Transparent Communication: Stay informed with open updates about company progress and opportunities.