Relationship Manager

JOB DESCRIPTION

RELATIONSHIP MANAGER

Website Link https://www.oyorooms.com/

Location Multiple - Surat

Role Type Field Role (involves daily travel), Mon-Sat

What will you be doing • Manage assigned portfolio of owners in the hub and prevent churn by solving partner issues
proactively
• Generate revenue by ensuring availability of sellable rooms and driving occupancy through
booking conversions
• Ensure cluster performance of customer & guest experience metrics, especially focusing on
bottom properties in the cluster
• Ensure collection of accounts receivable/outstanding amount from portfolio clients
• Resolve issues arising between property owners, customers & internal stakeholders
• Share regular feedback on market conditions, trends, competition, pricing and other factors
influencing on ground business

Key Performance
Indicators • Ensuring occupancy (URNs) month on month
• Pay at Hotel (PAH) realization
• Ensuring daily availability of Sellable rooms (DSRN)
• Cx / Gx metrics

Required Skills • Networking ability
• Soft Skills (ERP/APP usage, Excel, Email writing) 
• Good negotiation skills
• Analytical ability

Who are we looking for • 2 to 7 years of experience
• Relevant experience in operations handling, key accounts handling
• Experience in the hospitality and/or travel industry would be an added advantage

If you are interested for the same please drop your details on the given number - 9608723030 ( Aadarsh Anand )