OUTLET MANAGER

The objective of an Customer Service Manager is to manage the operations of the outlet effectively, drive sales, ensure customer satisfaction, and maintain operational efficiency.

ROLES AND RESPONSIBILITIES:

1. Oversee day-to-day operations of the Customer Service, including opening and closing procedures, inventory management, and ensuring cleanliness and maintenance.
   
2. Develop and implement strategies to maximize sales and achieve revenue targets.
   
3. Monitor and analyze sales performance, identifying areas for improvement and implementing corrective measures.
   
4. Train, supervise, and motivate staff to deliver exceptional customer service and meet performance goals.
   
5. Ensure compliance with company policies, procedures, and quality standards.
   
6. Handle customer inquiries, complaints, and resolve issues in a timely and satisfactory manner.
   
7. Maintain effective communication and coordination with other departments, such as marketing, finance, and procurement.
   
8. Conduct regular stock checks, manage inventory levels, and minimize wastage.
   
9. Implement marketing initiatives and promotions to drive foot traffic and increase sales.
   
10. Monitor and control operating costs, including labor, supplies, and overhead expenses.

SKILLS REQUIRED:

Leadership

Ability to lead and inspire a team

Communication

verbal and written communication skills

Sales and Marketing

Strong knowledge of sales techniques and marketing strategies

Customer Service

Dedication to delivering exceptional customer experiences

Problem-Solving

Analytical thinking and problem-solving skills to address challenges

Financial Acumen

Understanding of financial reports, budgets, and cost control

Interpersonal Skills

Ability to build and maintain positive relationships with customers and staff

Adaptability

Flexibility to adapt to changing situations and demands.

Technology Proficiency

Familiarity with point-of-sale systems and other relevant software.

Education

A bachelors degree in business administration, hospitality management, retail management

Experience

3 years of previous experience in a supervisory or management role within the retail, hospitality, or food and beverage industry is highly desirable.