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6 OSI Systems Jobs
Service Max Administrator
OSI Systems
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Overview Responsible for configuring, maintaining, and optimizing the ServiceMax system to support the efficient and effective delivery of field services, enhance customer satisfaction, and improve overall business operations
- Ensures Rapiscan Systems standards are adhered to and executed consistent with company direction
- Responsibilities Essential Functions Technical Proficiency: Experience with ServiceMax: A strong understanding of the ServiceMax platform, including configuration, customization, and administration
- Salesforce Knowledge: Familiarity with Salesforce, as ServiceMax is built on the Salesforce platform
- Integration Skills: Ability to integrate ServiceMax with other systems and tools
- System Configuration and Maintenance: Customization: Proficiency in customizing ServiceMax to meet business requirements
- User Management: Managing user profiles, permissions, and access control
- Data Management: Handling data imports, exports, and data quality
- Business Process Understanding: Field Service Processes: Knowledge of field service operations, workflows, and best practices
- Problem-Solving: Ability to analyze business needs and translate them into system configurations
- Communication and Collaboration: Stakeholder Interaction: Effective communication with end-users, stakeholders, and cross-functional teams
- Training and Support: Providing training and support to ServiceMax users
- Uphold the company s core values of Integrity, Innovation, Accountability, and Teamwork
- Demonstrate behavior consistent with the company s Code of Ethics and Conduct
- It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem
- Duties may be modified or assigned at any time to meet the needs of the business
- Qualifications Education requirements: Associate degree or equivalent experience
- 5+ years experience using Sales Force and or Service Max desired
- ServiceMax Administrator Certification preferred
- Relevant Salesforce certifications a plus
- Customer interface and communication skills, both verbal and written, are a must
- Ability to effectively use Microsoft office products such as Word and Excel
- Willingness to work overtime as requested and non-standard hours, including weekends and holidays
- Must be a team player with ability to work under pressure in a fast-paced environment with minimal oversight
- Must be available to travel on short notice, non-standard hours, travel on weekends, and assist other field sites as required
- Experience in planning and managing projects is essential
- Must be capable of lifting 50 pounds
- Physical Demands Standing:35%-40% Sitting:25%-30% Reaching:15%-20% Lifting:25-50 lbs Bending:10%-15% Stooping:20%-25% Walking:20%-25% Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job
Employment Type: Full Time, Permanent
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What OSI Systems employees are saying about work life
based on 72 employees
Flexible timing
Monday to Friday
No travel
Day Shift
OSI Systems Benefits
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