Assistant Operational Control & Assurance Manager

1. Job Purpose

The key purpose of this role is to manage a team of dedicated assurance individuals, within the 1st Line Risk & Controls function of the Chief Controls Office Business Operations, delivering effective assurance oversight across key operational functions.

You will ensure operational effectiveness of Quality Standards, Risk Control frameworks, and any other activity attributing to our 1st Line Assurance responsibilities.

The role is key in ensuring the Operational 1LoD meets business needs and regulatory expectations, has direct line management responsibility of 5 directs, with key stakeholder management, and may include travel to OSB Group offices in the UK, where applicable.

2. Core Responsibilities

• Drive and lead the day-to-day execution of assurance standards, through re-performance and independent reviews (level 1 and Control testing) for your area of responsibility, including the delivery of performance output, and assisting with stakeholder and committee level reporting
• Drive and lead ad-hoc related assurance activities, where requested, through thematic reviews, target testing etc, to ensure adherence to control standards including developing and maintaining assurance plan and schedules.
• Timely identification and clearly communicate emerging risks or business threats that could influence the risk profile of Operations 1LoD
• Develop, agree and track mitigating corrective action plans on emerging Quality Assurance themes with operational stakeholders and functional peers, completing check and challenge activity to ensure relevant considerations have been given to drive action robustness.
• Be seen as a key SME within the business representing area of responsibility in core working and steering groups where applicable
• Own and co-ordination the Ops Control and Assurance reporting, ensuring that the data is accurate, meets the needs of the business and timely. Reporting covering: Operations Committee, Conduct Risk Committee, Ops Risk Committee and the Monthly Assurance dashboards, ensuring that data is accurate, and reports are timely
• Monitor risk indicators and report on risk exposure to management
• Deputise for Line Manager as required
• Establish automation and Process Improvements through deep dives, end to end reviews, risk assessments and control testing
• To ensure participation in Great Place to Worl survey, and team building activities to support the aim to be ‘Best Company’ and ensure good team morale
• Ensure that you and your team fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day-to-day work that you put customers at the heart of everything you do.
• Ensure that you and your team fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day-to-day work that you treat data as an important corporate asset which must be protected and managed.
• Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.
• Line manage and coach all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration and recruitment.