Role & responsibilities
- Maintain user desktops and laptops, ensuring optimal performance.
- Verify that peripherals (printers, scanners, etc.) are functioning properly and arrange timely repairs for hardware failures.
- Install and troubleshoot various operating systems, including Microsoft Windows and Linux.
- Install, configure, and update peripheral components, drivers, and software.
- Configure and troubleshoot desktops, laptops, and servers.
- Install and update antivirus software at both client and server levels.
- Troubleshoot LAN/WAN connectivity issues and ensure network stability.
- Provide software configuration support and assist end-users with troubleshooting.
- Offer support for operating systems, telephony, LAN/WAN networks, and printers.
- Coordinate with vendors for procurement of new hardware/software and log complaints for server-related issues.
- Assist in implementing information security procedures, including virus protection and DAT file upgrades.
- Maintain detailed records of desktop and server downtime.
- Conduct IT asset verification and update records on a monthly basis.
- Regularly update antivirus software across all assigned systems.
Preferred candidate profile
- Strong knowledge of hardware and networking.
- Experience troubleshooting Windows and Linux PCs/laptops.
- Installation and configuration of new software and hardware, including servers, printers, workstations, and antivirus protection.
- Provide support for desktops, laptops, printers, handheld devices, and scanners.
- Basic troubleshooting skills with a good understanding of operating systems.
- Candidates with knowledge of Linux/Ubuntu will be preferred.
- Assist in all IT support functions as needed.
Perks and benefits
- General office environment: Works generally at a desk in a well-lighted, air-conditioned.
- Cubicle/office, with moderate noise levels.
- 5 Days Working with Sunday Fixed off and the other off would be rotational .
- Office timing will be Day Shift
Employment Type: Full Time, Permanent
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