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CRM Tech Manager at Andheri West with ORRA Fine Jewellery

7-12 years

Mumbai

1 vacancy

CRM Tech Manager at Andheri West with ORRA Fine Jewellery

Orra Fine Jewellery

posted 5d ago

Job Description

Location: Mumbai, Andheri Head Office


Key responsibilities:


CRM System Management

  • Lead the end-to-end implementation of the CRM system, from requirement gathering to go-live, ensuring alignment with business objectives.
  • Collaborate with cross-functional teams to identify user needs and configure the CRM platform to meet those requirements.
  • Develop and execute implementation plans, including data migration, system customization, and user training.
  • Oversee the migration of data from existing systems to the new CRM platform.
  • Collaborate with IT and other relevant stakeholders to ensure seamless integration with other business systems, such as ERP and marketing automation tools.
  • Implement automation features to streamline repetitive tasks and improve operational efficiency.
  • Conduct UAT Test cases of the CRM system to identify and resolve any issues before deployment.
  • Create comprehensive documentation of the CRM system, including configurations, customizations, and workflows.
  • Develop user guides and training materials to support ongoing system use.
  • Monitor system performance and user feedback to identify areas for improvement.
  • Feedback management
  • Contact Centre management defining the process, monitoring the effectiveness and training.
  • Work with stakeholders to implement enhancements and optimize the CRM system over time.

Reporting and Analysis:

  • Create and maintain dashboards and reports to monitor key performance indicators (KPIs) related to customer engagement, sales, and marketing effectiveness.
  • Utilize analytics tools to derive insights and make data-driven decisions.

Qualifications:

  • Proven experience in CRM administration and management.
  • Familiarity with CRM platforms (e.g., Salesforce, Microsoft Dynamics, Adobe, Oracle, Clever tap, Microsoft CE, HubSpot or Similar).
  • Strong project management skills with a focus on delivering projects on time and within scope.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively across departments.


Thanks & Regards,

Ankita Ghadigaonkar
Assistant Manager Human Resources
M: 88283 00920
E: ankita.ghadigaonkar@orra.co.in
A: HOUSE OF ORRA, Plot B26, off New Link Road, Andheri (W), Mumbai 400053


Employment Type: Full Time, Permanent

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Orra Fine Jewellery Mumbai Office Location

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Mumbai, Maharashtra Office
Headquarter
Kandivali East Road, Mumbai, Maharashtra 400101, IN Mumbai, Maharashtra
400101

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