Dispatch Officer

About the company

Orange Health is an on-demand diagnostics service for Indian consumers that enables convenience, reliability and overall better healthcare outcomes. With our deep understanding of primary healthcare and its opportunities, we are building Orange Health to become the infrastructure of remote healthcare in India, starting with making diagnostics on-demand. Since our launch in 2020, Orange Health has grown fast to become a diagnostics leader in Bangalore by delivering a strong product experience.

Our Founders:

The founders Dhruv Gupta (Consumer tech entrepreneur with 2 successful exits) & Tarun Bhambra (Experienced corporate leader and VC investor) have 15+ years of combined healthcare experience and have together built a profitable health-tech business, serving 100m+ users.
Our vision is supported by high-quality investors like Accel, General Catalyst, YCombinator, along with marquee healthcare and global investors. Diagnostics is something that is going to meaningfully touch your family every day. Join us to make Diagnostics 10x more convenient, 10x more accurate - 10x better. 

Our Presence: We are currently serving Bangalore, NCR, Mumbai, Hyderabad, with a plan to enter other metro cities soon :)

How will you make an impact?As a Dispatch Officer specializing in chat logistics and reverse logistics, you will play a critical role in ensuring the efficient handling of queries and managing the flow of samples from collection points to our laboratories. This position requires proficiency in chat support and voice processes, with a focus on providing exceptional service to eMedics and phlebotomists nationwide. We welcome applications from freshers as well as individuals with semi-voice experience who are fluent in English and Hindi.

Why you might be excited about us

• We are on a mission to build the fastest diagnostic lab in India. 
• We have a bunch of Talented folks who relentlessly work towards bringing a WOW customer experience. Rated currently at 4.9.
• Our team has a wide range of experience .Folks at OH have worked earlier with companies like flipkart,Practo, Unacademy, Swiggy, Metropolis, Licious, cure.fit etc. and we are excited to learn from you too. 
• We care for your career & growth and hence we will help you to shape a career you are excited about. 
• We work hard and we party harder. Our People NPS is >90% and Glassdoor rating is 4.9.
• Competitive Pay 

What will you get to do?

• Provide prompt and courteous chat support to eMedics, phlebotomists, and other stakeholders across the country, addressing inquiries related to sample collection, logistics, and test results.
• Handle voice support calls as needed, assisting customers with queries and providing accurate information in a professional manner.
• Coordinate the dispatch of sample collection kits, supplies, and other materials to designated collection points and healthcare facilities nationwide.
• Monitor and track sample shipments using logistics management software, ensuring timely pickup, transit, and delivery to the laboratory.
• Collaborate with logistics partners and couriers to optimize delivery routes, reduce transit times, and minimize disruptions to sample processing.
• Document and escalate any logistics-related issues or discrepancies to the appropriate department for resolution, maintaining accurate records of communication and actions taken.
• Adhere to company policies, procedures, and regulatory requirements governing sample handling, transportation, and privacy.
• Assist in training new team members and providing ongoing support and guidance to ensure excellence in customer service and logistics operations.

Skills we are looking for

• Any Undergraduate Degree who is a fresher or minimum 1 year experience
• Excellent communication skills in English and Hindi, both written and verbal, with the ability to effectively interact with customers and colleagues.
• Strong customer service orientation, with a passion for helping others and resolving issues in a timely and efficient manner.
• Familiarity with chat support platforms, CRM systems, and logistics management software preferred.
• Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
• Attention to detail and accuracy in data entry, documentation, and record-keeping.
• Willingness to work flexible hours, including weekends and holidays, as needed.

Get to know us even more :) 

Website: https://www.orangehealth.in/LinkedIn: https://www.linkedin.com/company/orange-health/mycompany/Instagram: https://www.instagram.com/orangehealth.in/Twitter: https://twitter.com/OrangeHealth_Glassdoor: https://rb.gy/k1gkoz

So if you think you have that extra"orange"nary quality in you, we can't wait to welcome you onboard :)