Storage Administrator

about the role

Key Spoc for:

• Major and Critical all storage Incident.
• Problem Management
• Change Management
• Patch & Release Management on Storage Infra
• Capacity Management for Storage/Backup
• Knowledge management (KEDB)
• High Level and Low-Level Design Document preparation capability as part of Solution Consultant / Technical Architect engagements for Storage/Backup setup.
• Documentation and Reporting for Storage/Backup
• Effective handling of User/Technical Escalations
• Ensure Service Delivery as per agreed SLA and Availability
• Troubleshoot High Severity incidents, problem & provide proper RCA for all incidents.
• Root cause analysis and Preventive maintenance
• Participate in Change management, assess Risk and Impact and implementation plan
• Take initiatives in learning, certifications & evaluating new Technology & Tools
• MIS customer report preparation on technology part
• Work & Drive OEM for the escalated tickets
• Driving Technical Knowledge Transfers & awareness session on best practices within team
• Supporting Organization operational Goals without penalties.
• Supporting Organization on adhering to ISO process
• Adhere to all the policy and processes defined in client location.

Technical Operational Role: Maintain and Manage operation of GSDC and NDR and DR Storages System & Backup solution infrastructure. Need to ensure to deliver services as per defined SLA and device availability.

Orange Business International