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4.1

based on 18 Reviews

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6 Orage Technologies Jobs

Quality Executive - BPO

1-3 years

Gurgaon / Gurugram

1 vacancy

Quality Executive - BPO

Orage Technologies

posted 2hr ago

Job Description

Key Responsibilities:
  • Monitor data and other communications for quality assurance.
  • Analyze data to ensure compliance with company and client-specific guidelines.
  • Identify gaps in processes and recommend corrective actions.
  • Prepare and maintain quality reports and dashboards.
  • Highlight trends, performance issues, and areas for improvement.
  • Share actionable insights with the operations team and management.
  • Collaborate with team leads and trainers to refine processes.
  • Suggest improvements in workflows to enhance efficiency and effectiveness.
  • Participate in calibration sessions to ensure alignment on quality parameters.
  • Ensure all quality protocols and procedures are followed.
  • Document audit results, non-compliance, and corrective actions.
  • Maintain up-to-date records of quality reviews and training sessions.


Required Skills Qualifications:
  • Bachelor s degree in any discipline.
  • 1.5-2.5 years of experience in quality assurance or a related role in the BPO industry.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Proficiency in MS Office (Excel, Word, PowerPoint).
  • Familiarity with quality management tools and frameworks (e.g., Six Sigma) is a plus.
  • Attention to detail and ability to work under minimal supervision.


Key Competencies:
  • Ability to evaluate large volumes of data with precision.
  • A customer-focused mindset with a commitment to delivering excellence.
  • Strong interpersonal skills to liaise effectively with diverse teams.
  • Proactive and self-motivated with a drive for continuous improvement.

Employment Type: Full Time, Permanent

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What people at Orage Technologies are saying

What Orage Technologies employees are saying about work life

based on 18 employees
65%
100%
79%
100%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

Orage Technologies Benefits

Submitted by Company
Cafeteria
Team Outings
Soft Skill Training
Job Training
Free Transport
Submitted by Employees
Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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