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Engaged Employer

Oracle

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3.7

based on 5.2k Reviews

Video summary

1420 Oracle Jobs

CX Service COE - Senior Technical Specialist

Oracle India Pvt. Ltd.

3.7

based on 5.2k Reviews

2-6 years

Thiruvananthapuram

1 vacancy

CX Service COE - Senior Technical Specialist

Oracle

posted 9d ago

Job Role Insights

Flexible timing

Key skills for the job

Consulting Oracle Cloud Computing QA Engineering Data Modeling Unit Testing

+ 2 more

Job Description

This role is in Oracle s Service Cloud group, part of the Cross-CX Center of Excellence (COE). As an acknowledged authority within Oracle, this product role requires a considerable breadth of knowledge and understanding of CX Service, industry best practices, and CX-related business processes or technology designs.The role involves analysis of the client data model, application and integration landscape to ensure Oracle Service Cloud deployments meet customer objectives. Successful candidates will develop and review deployments for our largest, most complex customers. This requires intellectual discipline, a problem-solving aptitude, deep technology experience, interpersonal skills, creativity, and independent judgment.BASIC QUALIFICATIONS:

2-6 years of overall experience with at-least 1 year experience in Service or Field Service Cloud complex product development, support, or consulting roles
Work experience with Customer projects, Oracle Consulting, Support or Customer Success
Hands-on experience with Oracle Service Cloud products (Field Service, Fusion Service or B2C Service) as a developer, customer, consultant, or partner
Develop a trusted relationship with key stakeholders.
Reconcile multiple viewpoints to establish a clear and deliverable map to successful deployments Ability to publish and/or contribute to the creation and sharing of best practices, white papers, training, webinars, and workshops. 15% of employee time will be allocated to these tasks
Ability to deliver compelling presentations and reports to internal executives focused on examining multiple alternatives and making clear recommendations
Experience with enterprise architectures, integration models, and technologies
BS degree or equivalent. Advanced degree(s) highly desirable

PREFERRED QUALIFICATIONS:

Strong, independent thinker with the ability to build credible relationships within Oracle and customer environments
Experience with complex implementations of Field Service Cloud and/or Service Cloud
Advanced ability to manage customer escalations (internally and externally) and negotiate a resolution. Genuine passion, interest, willingness, and ability to adjust to continuously changing priorities and needs.

Responsibilities

Work closely with strategic customers in meeting business objectives and drive significant business value into their organizations through broad adoption of our products, create high affinity references
Develop and deploy highly leveraged, scalable best practices to ensure the success of our customers and their implementers.
Duties and tasks are varied and complex, needing independent judgment. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel.
As a member of the product development division, you will analyse and integrate external customer specifications. Suggest and justify product directions and specifications. Specify, design and implement moderate changes to existing software architecture. Build new products and development tools. Build and execute unit tests and unit test plans. Review integration and regression test plans created by QA. Communicate with QA and porting engineering to discuss major changes to functionality.
Work Collaboratively with different stakeholders within Oracle and be the voice of the customer within engineering team

Employment Type: Full Time, Permanent

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