O2C Analyst with expertise in macros

The Cloud Subscription Data Management (CSDM) owns the Global Subscription plan details of all cloud customers. The team manages creation and maintenance of subscription plans as well as performing a number of other critical activities to support cloud renewals, new business and other core activities to speedup Oracle's revenue recognition. CSDM team is part of Customer Data Operations group which is focused on improving overall customer experience by improving data quality, further standardizing and simplifying the global customer data processes and enabling us to provide one consistent view of our customers. Focus on enhancing customer experience by imbibing Agile, Willingness to change status quo, Accountable, Responding with Sense of Urgency & Engaging for building Trust AWARE values

This requisition is for English language resource for Lead Analyst role (IC2), The Candidate should have degree in any of the streams and should have good command both in written and verbal communication. The candidate should have a minimum experience of 5-6 years. The candidate should be flexible in working in any shifts. Experience in Order Management / IB / OKS / Service Contracts/Account Receivable applications and knowledge on cloud business with basic reporting and analytics will be an added advantage.

Job Responsibilities

• Ensure the desired Service Level Agreements (production, Quality, TAT etc.) are met for the team
  
• Owns the project development lifecycle and is responsible for managing risks throughout the project.
  
• Leading projects/calls for CSDM with a sound knowledge of cloud business.
  
• Provides expert process knowledge support to team on queries coming up for Order booking, Provisioning, Invoicing, Terminations
  
• Identify and push for process improvement/ automation wherever required
  
• Manage Stakeholder relationships & help imbibing Customer Centric Behavior
  
• Develop Training framework for new joiners within operations
  
• Collaborates cross functionally to deliver on shared objectives
  
• Uses insight gained across organizational boundaries to inform future practices and increase synergies
  
• Own all the executive escalations impacting customer centricity and drive the issue till closure
  

Key Skills

• Should have advanced business communication skills
  
• Should have excellent presentation skills
  
• Should have strong analytical skills and problem solving capabilities
  
• Should be able to perform data analysis and should have reporting skills
  
• Should be well versed with Computer Usage and MS Office Applications like Excel, Word and Power Point
  
• Demonstrate good listening and comprehension skills
  
• Should be a team player with good interpersonal skills
  
• Should be well versed with Computer Usage and MS Office Applications like Excel, Word and Power Point
  
• Ability to prioritize and take decisions
  
• Should be result oriented
  
• Should give attention to detail
  

Key Competency

• Communicating for Impact
  
• Gains 'win-win' outcomes with colleagues or customers
  
• Handles objections with authority and credibility
  
• Demonstrates ability to influence without authority
  
• Listens carefully and attentively to clarify and confirm understanding of others
  
• Conveys information, thoughts, and opinions in a compelling manner, appropriate to the audience
• Collaboration
  
• Easily builds networks and rapport with diverse groups
  
• Leverages unique talents and perspectives of all team members
  
• Collaborates cross-functionally to deliver on shared objectives
  
• Appropriately uses informal and formal networks to seek additional input, support and buy-in for plans/proposals
  
• Demonstrates willingness to place team goals before personal goals Contributes to team progress and success