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1395 Oracle Jobs

Technical Analyst 2-Support

0-2 years

Bangalore / Bengaluru

1 vacancy

Technical Analyst 2-Support

Oracle

posted 11d ago

Job Role Insights

Flexible timing

Job Description

Respond to and resolve technical inquiries and support tickets via phone, email, or chat. software, and network-related issues.
Provide step-by-step guidance to users on system functionality and best practices.
Diagnose, troubleshoot, and resolve
Collaborate with the development and IT teams to escalate and resolve complex issues.
Document support interactions, solutions, and common issues in the knowledge base.
Train users on new technologies, tools, or updates as needed.
Monitor system performance and report recurring issues or trends to the relevant teams.
Assist in the setup, configuration, and maintenance of software systems.
Ensure compliance with company policies and industry best practices in all support activities.
Flexibility to work in any timezone as required by the role.
QUALIFICATIONS:

Bachelor s degree in computer science, Information Technology, or related field (or equivalent work experience).
Proven experience of 1-2 years in technical support, IT helpdesk, or a similar role.
Strong problem-solving skills and the ability to diagnose technical issues.
Proficiency in HTML, CSS, JavaScript and Frontend libraries.
Familiarity with networking concepts, hardware, and software troubleshooting.
Excellent verbal and written communication skills.
Strong organizational skills and the ability to prioritize tasks.
A customer-first mindset with a focus on delivering exceptional service.

Career Level - IC2
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering / Math / Physics / Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).

Employment Type: Full Time, Permanent

Read full job description

Prepare for Technical Analyst 2 roles with real interview advice

Top Oracle Technical Analyst 2 Interview Questions

Q1. Triplets with Given Sum Problem Given an array or list ARR consisting of N integers, your task is to identify all distinct triplets within ... read more
Q2. Minimum Cost to Connect All Points Problem Statement Given an array COORDINATES representing the integer coordinates of some points on a 2D ... read more
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What people at Oracle are saying

2.7
 Rating based on 3 Technical Analyst 2 reviews

Likes

Work life balance

  • Work-life balance - Excellent
Dislikes

Promotion and increment

  • Salary - Bad
  • +4 more
Read 3 Technical Analyst 2 reviews

Technical Analyst 2 salary at Oracle

reported by 24 employees with 3-8 years exp.
₹8.1 L/yr - ₹16 L/yr
23% more than the average Technical Analyst 2 Salary in India
View more details

What Oracle employees are saying about work life

based on 5.2k employees
80%
89%
78%
73%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Oracle Benefits

Submitted by Company
Career development and internal mobility
Health and well-being
Financial security
Benefits that suit your lifestyle
Submitted by Employees
Work From Home
Cafeteria
Gymnasium
Health Insurance
Free Transport
Team Outings +6 more
View more benefits

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