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Technical Analyst 4-Support
Oracle
posted 12hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The main role of a Support engineer is to troubleshoot highly complex technical problems (Oracle Database) requiring high level of technical expertise
- Works directly with customers
- Participates in weekend rotation and shifts
- Participates in initiatives that improve overall product and documentation quality
- Participates in product/platform testing
- Drives improvements in product quality
- Serves as Situation Manager on highly sensitive Customer issues
- Consults with Management in directing resolution of critical Customer situations
- Consults with Customers on complex use of Oracle products
- Achieves knowledge transfer through development and delivery of training, knowledge sessions, mentoring etc.
- Creation/Review of Knowledge Articles
- Contribute significantly towards the My Oracle Support Database communities
- Analyzes work load, determines best practices and implements changes to improve productivity
- Proactively contribute to increasing the team efficiency by sharing knowledge, providing feedback about best practices, writing tools / utilities
Who are we looking for
QUALIFICATIONS
- Technical degree i.e. BE / B.Tech / M.Tech / MCA / M.Sc. in Computer Science / Management Information Systems / Engineering / Math / Physics / Chemistry or proven professional and technical experience.
- Greater than 10 years of industry experience
TECHNICALSKILLS
We are looking for a core technical person, who has hands-on Database administration experience on UNIX/Linux and/or worked as L3 level support engineer and/or having equivalent knowledge. You should have expertise in Real Application Cluster (RAC), Dataguard ASM/Storage areas. Operating systems expertise / SA general awareness on rest of the areas mentioned below, will be an added advantage
- Database architecture knowledge and administration
- Experience with clustering technologies from different vendors
- Thorough understanding of the Oracle database features
- Extensive hands on interaction with large Database management systems
- Backup and Recovery, RMAN, knowledge of various restore and recovery scenarios.
- Performance Tuning, Parallel query, Query tuning
- Networking
- Partitioning
- Database Security
- Enterprise Manager
- General UNIX/Linux concepts Administration
- Managing Kernel Parameters, Partitioning and File systems
PERSONAL ATTRIBUTES
- Self driven and result oriented
- Strong Problem solving/analytical skills
- Strong customer support and client relation skills
- Effective communication (verbal written)
- Focus on relationships (internal external)
- Strong willingness to learn new things and share them with others
- Influencing/negotiating
- Team player
- Customer focusedConfident and decisive
- Enthusiasm
- Flexibility
- Coaching/knowledge transfer Ability
- Ability to write technical Bulletins
Employment Type: Full Time, Permanent
Read full job descriptionOracle Interview Questions & Tips
Prepare for Oracle Technical Analyst roles with real interview advice
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What people at Oracle are saying
Rating based on 25 Technical Analyst
reviews
Anonymous · Engineering - Software & QA
in Bangalore / Bengaluru
Likes
Excellent work life balance, values employees & their choices
- Salary - Good
+3 more
Dislikes
Very limited growth opportunity, slow promotion cycles
- Skill development - Poor
+2 more
Technical Analyst salary at Oracle
reported by
233
employees
₹4.7
L/yr - ₹15.3
L/yr
9%
less
than the average Technical Analyst Salary in India
View more details
What Oracle employees are saying about work life
based on 5.3k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Oracle Benefits
Submitted by Company
Career development and internal mobility Health and well-being Financial security Benefits that suit your lifestyle
Submitted by Employees
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