Senior Manager - Oracle Software Investment Advisory

: Software Investment Advisory

The business will focus on developing and executing a consultative services strategy to help Oracle customers maximize the value from their Oracle investments. The objectives of the Software Investment Advisory business will be centered on four key principles:
Proactive Account Management with dedicated alignment
Investment Maximization and helping customers realize the value of their Oracle assets
Cloud Transformation on Oracle

The Role:
Responsible for delivering in a proactive approach Oracle Software Investment Advisory s services at our Oracle accounts. Advises, optimizes and drives adoption on licenses and subscriptions to align with our Oracle s customers present and future needs:
Rationalize and maximize the value of our Customer investment
Support our Customer to understand their transition of on premise usage to Cloud

Scope
Partners with other Oracle lines of business: Sales, Account Directors, Product Management, Deal Management, Legal, etc.
Reports to functional manager
Works in assigned Account(s) or Territory

R esponsibilities
Responsible for taking ownership of a portfolio of strategic Oracle Customers, understanding their specific needs, and presenting appropriate recommendations
Responsible for governance, which involves designing processes, procedures and long term technology road map to maximize value creation in accordance with Software Investment Advisory s objectives
Personally visits high-profile customers on site and provides them with the information and insight they need to take the best decisions about their Oracle product purchase
Provides constructive feedback during customer facing account reviews to ensure continuous services improvement and innovations
Drives strategic discussion with multiple stakeholders at various levels (including C level) and delivers professional presentations and tenders up to Board level
Builds strong relationship internally and externally and acts as a facilitator for the flawless execution of Software Investment Advisory s services
Leads and contributes towards multiple virtual project teams aimed towards improving customer engagement and service enablement
Owns the success of your activity against KPIs such as customer satisfaction, activity outcomes and service delivery timelines
Creates systematic business planning, monitoring and reporting of your activity for assigned area

Operates in line with Oracle s processes/procedures & core values
Supports peers in acquiring experience (e.g. customer facing situations, new products, new services)
Personal development

Qualification
University degree or equivalent combination of studies and experience
6-10 years experience in a customer facing role in the technology industry: consulting, account management, value engineering or customer success

Competencies
Understanding of IT technical architectures and affinity with trends in enterprise software usage
Experience in managed software environment and subscription license entitlement (e.g. Cloud computing)
ITIL, CSAM, ITAM, CISA, Oracle VM, TOGAF, PMP or Prince2 or other technology-specific certifications preferred
Ability to interpret and understand complex software deployment models (On-premise, Cloud and Hybrid), licensing and business practices and apply them to different scenarios
Experience in large and complex IT environments

Ability to work in a consultative manner with the appropriate level of technical understanding and experience to hold high level discussions and negotiations
Ability to create business cases using software deployment data and financial metrics such ROI, TCO and Payback periods
Ability to work on your own initiative and in many different and challenging environments
Strong communication, presentation, business writing and professional skills, including being able to liaise with both technical/ business & internal/ external contacts
Ability to influence senior stakeholders in order to gain credibility quickly, inspire trust and confidence
Ability to determine client needs with innovative approaches
Logical approach to data analysis
Advanced spreadsheet capability
Fluent in English, other languages dependent on the market / region

Percentage of travel may be required.