Revenue Analyst

KEY OBJECTIVE

(Outline key/overall objectives of the role)

• O2C team is accountable from the time an order is booked until invoices are created and receipt applied to the same. Its functions include Collections, Credits and Cash Applications.
• Build credibility with stakeholders by virtue of addressing their challenges in quick time with appropriate solution.

SPECIFIC RESPONSIBILITIES

(Outline specific tasks/responsibilities of the role)

• Reducing unapplied cash on day to day basis.
• Downloading daily deposits from bank system for posting.
• Communicate process updates to team.
• Achieving KPIs allocated as goals (productivity, quality, unapplied cash, acquisition CIT, C-sat, etc)
• Work on moving customers from Check to EFT payout methodology for a better customer experience.
• Assist in account reconciliation queries with Sales/Collections/Customer/Cash Management & other stakeholders. Provide assistance in internal and external audits & provide support on audit requests
• Responsible for processing refund requests and making general ledger adjustments.
• Conduct in-depth research and analyze overpayment in resolving unapplied cash.
• Provides administrative support for accounting functions including areas of general ledger, accounts payable, accounts receivable, fixed assets, and inter-company transactions.
• Take personal accountability & ownership in resolving issues/challenges for customers (internal & external)

RELEVANT EXPERIENCE & TRAINING

(Indicate the essential experience, qualifications and attributes required to perform this position effectively)

• Good communication skills (Written and Verbal) in English.
• Should be open in making calls to customers when needed.
• Overall experience of 3-5 years with minimum education of graduation in Commerce.
• B2B / B2C Cash Apps, Accounts Receivable, Accounts Payable experience is a must.
• Well acquainted with MS Office (specifically Excel).
• Open to working shifts.

COMPETENCIES

(Indicate the level of relevant skills and knowledge needed for this role. Also indicate critical, essential, desirable)

• Communication (written & verbal)

• Gains win-win outcomes with colleagues or customers
• Handles objections with authority and credibility
• Demonstrates ability to influence without authority
• Listens carefully and attentively to clarify and confirm understanding of others
• Conveys information, thoughts, and opinions in a compelling manner, appropriate to the audience

• Performance Drive

• Perseveres to deliver against objectives and takes personal accountability for own performance
• Knows what level of performance is expected and how to get support as required
• Demonstrates attention to detail in all aspects of work
• Acts with a sense of urgency and confidence to deliver quality work in a timely manner
• Demonstrates resilience in the face of challenging situations
• Delivers results while ensuring compliance with Oracle s Code of Ethics and Business Conduct

• Collaboration

• Builds trust, mutual support and understanding with colleagues
• Demonstrates acceptance and respect for others
• Values diverse thinking and seeks to understand different perspectives and cultures
• Demonstrates value as a team player both within and across teams

• Competitive Edge

• Demonstrates understanding of unique internal and/or external customer needs and how to meet them
• Implements improvements in efficiency, effectiveness, and productivity
• Values and explores ideas and suggestions made by others
• Considers alternatives to existing assumptions, practices, and thinking

• Change Agility

• Shows willingness to adjust to changing work environments
• Offers ideas on where improvements could be made
• Works efficiently in situations of uncertainty

• Mastering Complexity

• Assimilates and evaluates new data and facts in a timely manner to support effective decision-making
• Gathers appropriate data and diagnoses root cause of issues
• Tackles problems enthusiastically; views problems as a challenge
• Recognizes problems; knows when to seek input from others or escalate to a higher level in a timely manner
• Draws accurate conclusions from qualitative and quantitative data

Functional Competencies

• Cash Applications
• Reconciliations
• Risk Management

#LI-DNI

Career Level - IC2

KEY OBJECTIVE

(Outline key/overall objectives of the role)

• O2C team is accountable from the time an order is booked until invoices are created and receipt applied to the same. Its functions include Collections, Credits and Cash Applications.
• Build credibility with stakeholders by virtue of addressing their challenges in quick time with appropriate solution.

SPECIFIC RESPONSIBILITIES

(Outline specific tasks/responsibilities of the role)

• Reducing unapplied cash on day to day basis.
• Downloading daily deposits from bank system for posting.
• Communicate process updates to team.
• Achieving KPIs allocated as goals (productivity, quality, unapplied cash, acquisition CIT, C-sat, etc)
• Work on moving customers from Check to EFT payout methodology for a better customer experience.
• Assist in account reconciliation queries with Sales/Collections/Customer/Cash Management & other stakeholders. Provide assistance in internal and external audits & provide support on audit requests
• Responsible for processing refund requests and making general ledger adjustments.
• Conduct in-depth research and analyze overpayment in resolving unapplied cash.
• Provides administrative support for accounting functions including areas of general ledger, accounts payable, accounts receivable, fixed assets, and inter-company transactions.
• Take personal accountability & ownership in resolving issues/challenges for customers (internal & external)

RELEVANT EXPERIENCE & TRAINING

(Indicate the essential experience, qualifications and attributes required to perform this position effectively)

• Good communication skills (Written and Verbal) in English.
• Should be open in making calls to customers when needed.
• Overall experience of 3-5 years with minimum education of graduation in Commerce.
• B2B / B2C Cash Apps, Accounts Receivable, Accounts Payable experience is a must.
• Well acquainted with MS Office (specifically Excel).
• Open to working shifts.

COMPETENCIES

(Indicate the level of relevant skills and knowledge needed for this role. Also indicate critical, essential, desirable)

• Communication (written & verbal)

• Gains win-win outcomes with colleagues or customers
• Handles objections with authority and credibility
• Demonstrates ability to influence without authority
• Listens carefully and attentively to clarify and confirm understanding of others
• Conveys information, thoughts, and opinions in a compelling manner, appropriate to the audience

• Performance Drive

• Perseveres to deliver against objectives and takes personal accountability for own performance
• Knows what level of performance is expected and how to get support as required
• Demonstrates attention to detail in all aspects of work
• Acts with a sense of urgency and confidence to deliver quality work in a timely manner
• Demonstrates resilience in the face of challenging situations
• Delivers results while ensuring compliance with Oracle s Code of Ethics and Business Conduct

• Collaboration

• Builds trust, mutual support and understanding with colleagues
• Demonstrates acceptance and respect for others
• Values diverse thinking and seeks to understand different perspectives and cultures
• Demonstrates value as a team player both within and across teams

• Competitive Edge

• Demonstrates understanding of unique internal and/or external customer needs and how to meet them
• Implements improvements in efficiency, effectiveness, and productivity
• Values and explores ideas and suggestions made by others
• Considers alternatives to existing assumptions, practices, and thinking

• Change Agility

• Shows willingness to adjust to changing work environments
• Offers ideas on where improvements could be made
• Works efficiently in situations of uncertainty

• Mastering Complexity

• Assimilates and evaluates new data and facts in a timely manner to support effective decision-making
• Gathers appropriate data and diagnoses root cause of issues
• Tackles problems enthusiastically; views problems as a challenge
• Recognizes problems; knows when to seek input from others or escalate to a higher level in a timely manner
• Draws accurate conclusions from qualitative and quantitative data

Functional Competencies

• Cash Applications
• Reconciliations
• Risk Management