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Technical Analyst 3-Support
3-5 years
₹ 5.4 - 14L/yr (AmbitionBox estimate)
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Technical Analyst 3-Support
Oracle
posted 17hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Monitor client upgrades, identify new issues post upgrade especially with CPU/Memory and work on improvement plan to ensure better client experience.
- To focus on increased CPU consumption post adoption of a GA release and drive the investigations and arrive at resolutions.
- Understand the release process and monitor validation partners, flag issues that can have cross client impact and work with product teams to ensure these gets resolved.
- Handle client escalation, identify areas that needs improvement and create improvement plans.
- Daily monitoring for targeted customer reliability metrices.
- Good analysis skill for correlation multiple data points and customer domain events
- High proficiency with SQL and database management, should be able to create complex queries based on business requirement.
- Hands on usage experience with PowerBI, tableau
- Exposure to Python is added advantage
- Exposure to having worked on global client escalations.
- Exposure to customer domains, operations and data is important.
- Excellent communication skills, with an ability to translate data into actionable insights
- Monitor client upgrades, identify new issues post upgrade especially with CPU/Memory and work on improvement plan to ensure better client experience.
- To focus on increased CPU consumption post adoption of a GA release and drive the investigations and arrive at resolutions.
- Understand the release process and monitor validation partners, flag issues that can have cross client impact and work with product teams to ensure these gets resolved.
- Handle client escalation, identify areas that needs improvement and create improvement plans.
- Daily monitoring for targeted customer reliability metrices.
Employment Type: Full Time, Permanent
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Rating based on 24 Technical Analyst
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Anonymous · Software Development
in Bengaluru
Excellent work life balance, values employees & their choices
Very limited growth opportunity, slow promotion cycles
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