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Principal Technical Analyst

Oracle India Pvt. Ltd.

 · 

3.7

 based on 5.1k Reviews

6-10 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Principal Technical Analyst

Oracle

posted 17d ago

Job Role Insights

Flexible timing

Key skills for the job

Oracle Instrumentation Engineering Troubleshooting Sales Support Focus Support Services

+ 1 more

Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Career Level - IC4
As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.

Employment Type: Full Time, Permanent

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What people at Oracle are saying

3.1
 Rating based on 2 Principal Technical Analyst reviews

Likes

It is great place to learn and workplace.

  • Salary - Excellent
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Oracle is perfect employer.

    Read 2 Principal Technical Analyst reviews

    Principal Technical Analyst salary at Oracle

    reported by 17 employees with 10-19 years exp.
    ₹9.3 L/yr - ₹30.5 L/yr
    5% more than the average Principal Technical Analyst Salary in India
    View more details

    What Oracle employees are saying about work life

    based on 5.1k employees
    80%
    89%
    78%
    73%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Oracle Benefits

    Submitted by Company
    Career development and internal mobility
    Health and well-being
    Financial security
    Benefits that suit your lifestyle
    Submitted by Employees
    Work From Home
    Cafeteria
    Gymnasium
    Health Insurance
    Free Transport
    Team Outings +6 more
    View more benefits

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