ORMB TechnoFunctional Support - Technical Analyst

The main role of a Support engineer is to troubleshoot and resolve highly complex Functional problems. The key skills put to use on a daily basis are - high level of Functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.

Education Experience:
BE, BTech, MCA or equivalent preferred. Other qualifications with adequate experience may be considered.
Minimum 3 years of implementation and support working experience.
##Functional/Technical Knowledge Skills:
Must have good understanding of the following with ORMB Techno-Functional skill sets

We are looking for a techno-functional person who has real-time hands-on functional/product and/or technical experience; and/or worked with L3 level support; and/or having equivalent knowledge.

We expect candidate to have:
1. Strong ORMB - Banking / Insurance business processes knowledge and concepts.
2. Implementation/Support experience on ORMB modules like Billing, Pricing, Rates, Payments Collections.
3. Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using ORMB OUAF Framwork.
4. Technically good Skills in SQL, PL/SQL, Java / J2EE along with below skills

5. Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using ORMB.

6. Strong problem solving skills.
7. Strong Customer interactions and service orientation so you can understand customer s critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.
8. Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.
9. Strong team player so you leverage each other s strengths. You will be engaged in collaboration with peers within/across the teams often.
10. Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features - and use this learning to deliver value to customers on a daily basis.
11. High flexibility so you remain agile in a fast changing business and organizational environment.
12. Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities.

# Personal Attributes:
1. Self-driven and result oriented
2. Strong problem solving/analytical skills
3. Strong customer support and relation skills
4. Effective communication (verbal and written)
5. Focus on relationships (internal and external)
6. Strong willingness to learn new things and share them with others
7. Influencing/negotiating
8. Team player
9. Customer focused
10. Confident and decisive
11. Values Expertise (maintaining professional expertise in own discipline)
12. Enthusiasm
13. Flexibility
14. Organizational skills
15. Values and enjoys coaching/knowledge transfer ability
16. Values and enjoys teaching technical courses