Senior Principal Consultant

Job Description 


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The NetSuite Customer Success organisation aims to grow Customer Satisfaction and increase value contribution to our customers by:

 About you 
As a leading contributor within the practice, this senior-level consulting position provides consistently high quality and innovative solution leadership to a project team.
You will:

be a consultant/Delivery Manager and have extensive NetSuite ERP implementation / optimisation expertise

analyse business needs to help ensure the Oracle NetSuite solution meets the customers objectives by combining leading practices, product knowledge, and business acumen.

resolve complex customer issues by recommending and delivering solutions.

work closely with the rest of the customer success team by quickly assessing client needs, developing innovative plans to solve their problems and implementing these plans to the client's satisfaction.

have a passion for business and the associated Cloud technologies, as well as advanced analytical problem-solving skills, applied to help clients find creative ways to run their businesses more effectively.

Other responsibilities include:

leading the optimisation aspects of engagement(s) ensuring high quality solutions within constraints of time and customer prioritisations.

providing direction and mentoring to project teams, and effectively influencing customer leadership on key decisions.

being responsible for managing clients in post go-live environments.

being adept at managing the delivery of NetSuite application functionality.

working with technical and performance experts at NetSuite to get the best outcomes for your Customer.

Finding new ways to constantly improve the satisfaction and loyalty of our clients is a top priority. In this role, you will often be working under pressure, working with several customers simultaneously and striving to meet customer expectations.
You will be degree educated (or equivalent experience) ideally with 7+ years NetSuite hands on implementation/optimization experience. Your 7+ years consulting experience with other ERP solutions is a definite plus. The role is located in India, with the ability to travel up to 15%.
Career Level - IC3

Responsibilities 

See above section for Responsibility details.

Skills:
Ability to communicate effectively,Build Rapport,Business Acumen,Business Processes,Business Requirements,CRM (Customer Relationship Management),Customer Engagement,Customer Leadership,ERP solutions,Independent Judgment,NetSuite,Project Management,Solution Design,Solving Skills