Billing Representative

Optum is a leading provider of Healthcare Insurance. We are committed to delivering exceptional customer service and support to our global clientele. We are looking for enthusiastic and dedicated individuals to join our team as Customer Service Representative.

Responsibilities for this position are to:

• Should be able to meet standard performance targets like Quality, TAT, NPS, etc…
• Ability to clearly communicate and resolve customer/broker queries through email/call.
• Should understand US Accent and healthcare terminologies/concepts
• Should have good interpretation of SOP guidelines
• Should work independently with minimum supervision and adhere to all process guidelines
• Ability to communicate process failures and propose remediation, as well as developing remediation plans in all variety of mediums (verbal, writing, PowerPoint)
• Is eager to take on more responsibilities and should be able to execute the adhoc tasks
• Maintains expert level knowledge of Eligibility process and provide inputs to Leadership on any process gaps that exist
• Ensure compliance with internal policies and procedures, external regulations and information security standards

Skills Required:

• Graduation completed with no Active Backlogs
• Excellent communication skills in both verbal & written
• Accounts Receivables, Billing, Collections experience is preferred
• Ability to work in permanent night shift and extended shift as per business need
• Attention to detail should be quality focused
• Good Team player and ability to work with minimal supervision
• Should understand US Accent and healthcare terminologies/concepts
• Strong computer skills, including working knowledge of MS applications and keyboarding skills
• Moderate proficiency with Microsoft Word and Excel
• Should be flexible and adapt basis business