Senior Systems Management Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Design/Solution integrations project with application teams
• Provisioning mailboxes for new or existing file transmissions
• Provisioning new or existing CFT file transmissions
• Timely processing of work intake requests to meet Service Level Agreements
• Following strict Healthcare Industry standards for secure and compliant file transfers
• Lead meetings with customers and ECG teams
• Use company service request software, ticketing tools, and reporting dashboard
• Facilitate the ongoing effort to automate and improve current processes
• Provide customer service for internal and external clients
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor s Degree or High School Diploma/GED
• 2+ years of experience with file transmission protocols (FTP, SFTP, AS2, HTTPS, etc. )
• 2+ years of data encryption experience
• 2+ years of experience working with Windows
• 2+ years of Customer Service
• Experience writing and executing functional specifications
• Experience with networks, scheduling systems, monitoring systems and problem tracking systems
• Experience with network connectivity
• Experience with Managed File Transfer (MFT)
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint and Access
• Proven ability to mentor and be mentored by others
• Proven solid customer-oriented attitude to deliver high quality support services

Preferred Qualifications:

• 1+ years of experience working on a UNIX platform while using UNIX commands
• 1+ years of data encryption experience
• Proven solid trouble shooting and analytical skills
• Understanding IT Operational Policies and Security Requirements

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.