Billing Representative

We are looking for enthusiastic and dedicated individuals to join our team as Customer Service Representative.

Primary Responsibilities:

• Be able to meet standard performance targets like Quality, TAT, NPS, etc.
• Be able to clearly communicate and resolve customer/broker queries through email/call
• Be able to communicate process failures and propose remediation, as well as developing remediation plans in all variety of mediums (verbal, writing, PowerPoint)
• Is eager to take on more responsibilities and should be able to execute the adhoc tasks
• Maintains expert level knowledge of Eligibility process and provide inputs to Leadership on any process gaps that exist
• Ensure compliance with internal policies and procedures, external regulations and information security standards
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Graduation completed with no Active Backlogs
• Solid computer skills, including working knowledge of MS applications and keyboarding skills
• Moderate proficiency with Microsoft Word and Excel
• Good interpretation of SOP guidelines
• Proven ability to understand US Accent and healthcare terminologies/concepts
• Proven excellent communication skills in both verbal & written
• Proven attention to detail should be quality focused
• Proven to be a good team player and ability to work with minimal supervision
• Proven ability to work in permanent night shift and extended shift as per business need
• Proven ability to be flexible and adapt basis business need
• Proven ability to work independently with minimum supervision and adhere to all process guidelines

Preferred Qualification:

• Accounts Receivables, Billing, Collections experience