Manager HR

 We are seeking an HR Manager who is operationally sound and has strong administrative capabilities combined with in-depth HR knowledge. The ideal candidate will take ownership of the HR helpdesk, drive efficiency across HR processes, and enhance the overall employee experience.

THIS JOB IS FOR YOU IF YOU:

• Are currently working as HR Manager and leading the team of HR business partners.
• Have an intellectual curiosity to pursue the Human Resources, to continuously improve and ambitious to grow in a fast-paced environment.
• Have experience of handling human resources for shared services company.

RESPONSIBILITIES:

1. Operational Excellence

• Manage and own the HR helpdesk, ensuring prompt and efficient resolution of employee queries and issues.
• Oversee end-to-end HR operational processes, including employee onboarding, payroll coordination, compliance, exit formalities, and data management.
• Continuously evaluate and streamline HR processes to enhance efficiency and effectiveness.

2. Administrative Leadership

• Maintain accurate and up-to-date employee records in compliance with regulatory requirements.
• Ensure timely and accurate preparation of HR reports, metrics, and dashboards for management review.
• Collaborate with internal teams and stakeholders to address administrative requirements and ensure smooth HR operations.

3. Policy and Compliance Management

• Ensure adherence to company policies and labor laws.
• Conduct regular audits of HR processes and documentation to mitigate risks and maintain compliance.
• Act as the point of contact for internal and external audits related to HR.

4. Employee Engagement and Support

• Serve as a trusted advisor to employees by providing support and resolving escalations efficiently.
• Work closely with the leadership team to implement initiatives that promote a positive workplace culture.

5. Continuous Improvement

• Identify gaps and areas for improvement in HR service delivery and implement solutions to bridge these gaps.
• Drive automation and digital solutions for repetitive HR processes to improve efficiency.

6. Induction:

• Evaluate the existing Induction program for OpsMaven and its clients on a half yearly basis.
• Guide the HR Associate(s) on planning and execution of Induction for new hires.

7. Employee Engagement:

• Create an event calendar
• Liaison with the business heads to get recommendations for events committee.

8. Employee relations:

• Acting as ‘Point of Escalation’ for all employee grievances
• Address the grievances by understanding sensitivity, confidentiality and care.
• Act as a moderator to solve the grievance
• Conduct employee satisfaction survey to know the pulse of the employees.
• Present the feedback of grievances, outcome of satisfaction survey and action items to the business leaders.

9. Performance Management System:

• Educating the employees on the process and procedure of the appraisal.
• Provide bonus and increments recommendations to the Management for all the employees due for appraisal in the concerned month.
• Discuss with Management and get the sign off on Bonus and Increments.
• Issuance of letters to the employees who are eligible for bonus and increments

10. HR Analytics:

• Compile the relative HR metrics, analysing, reporting and identifying trends with recommendations provided
• Making sure all the documents pertaining to employee records are available in the employee personnel file as per company standards.

11. HR Policy review:

• Conceptualize and implement the policies, systems and procedures for business in adherence with the statutory norms.

12. HRMS:

• Own the HRMS application as Admin and use it to automate the process and improve efficiency
• Be part of functional discussions with Management on workflow and design of the application.
• Smoke test the changes and enhancements and provide feedback before go-live.
• Audit the application and make necessary corrective actions based on findings.

Exit Management

• Conducting initial discussion immediately after resignation to understand the reason and initiate for the retention (for key resources)
• Initiating the full and final settlement process in coordination with finance, admin and operations.
• Ensure the experience, relieving and other letters (including PF) have been completed and submitted it to the necessary.
• Ensure that employees received the F&F within 30 days after the last working day.

Client Management

• Be part of Client interactions
• Lead the client onboarding kick off calls
• Ensure CSAT of 95% and above

EXPERIENCE AND SKILLS:

Minimum:

Preferred:

• Certification in any of the Core HR Activities.
• Certified Business HR Partner.

MINIMUM QUALIFICATIONS:

Experience in HR –

• 9-10 years of experience in Human Resources Management
• Knowledge on using various HRMS tools
• A minimum of 3 years of Experience in HR Leadership role
• MBA/PGDM in HRD/HRM from a reputed university