OppDoor - Product Analyst (3-5 yrs)

Who Are We?

Opptra is building a next-generation global brand franchise business. Our mission is to empower high-potential brands to expand into key international markets, providing end-to-end solutions that enable sustainable growth. We offer a comprehensive, technology-driven suite of omnichannel capabilities, including market entry strategy, brand and marketing management, compliance oversight, channel optimization, logistics, fulfillment, and advanced store management technology.

Position Overview:

The Product & Business Analyst will play a key role in launching eCommerce brands and driving operational excellence across marketplaces and quick commerce platforms in the UAE, KSA, and India. You will manage the implementation and integration of critical systems (OMS, WMS), analyze operational data to identify improvements, and optimize processes to ensure smooth daily operations. This role requires strong problem-solving, project management, and technical skills to deliver successful brand launches and enhance operational efficiency.

Key Responsibilities:

Program Management & Delivery:

- Plan and execute brand launches across major platforms:

- UAE/KSA: Noon, Namshi, Centrepoint, Trendyol, etc.

- India: Amazon, Flipkart, Swiggy, Zomato, etc.

- Drive end-to-end implementation of critical operational tools, including:

- OMS/WMS platforms (e.g., Unicommerce, Increff, wareIQ)

- Create and maintain project plans with timelines, deliverables, and resource needs.

- Monitor dependencies, risks, and issues; escalate to leadership when needed.

- Organize and lead status meetings with stakeholders.

- Provide regular status updates on progress, risks, and outcomes.

Tool Implementation & Testing:

- Oversee end-to-end implementation of OMS, WMS, and other operational tools.

- Ensure seamless integration between marketplace systems and OMS/WMS platforms.

- Develop and maintain stakeholder acceptance test plans and test scenarios for customer journeys.

- Coordinate testing with business stakeholders and track results to sign off launch readiness.

- Provide training programs for tool adoption and ensure system performance and reliability.

Operations Management & Optimization:

- Take ownership of workflow disruptions and drive timely resolution.

- Support day-to-day operations across e-commerce platforms and tools.

- Conduct Root Cause Analysis (RCA) for service disruptions.

- Streamline workflows, identify process gaps, and implement solutions to enhance efficiency and scalability.

- Highlight manual workflow bottlenecks and identify process automation opportunities.

- Track and improve the effectiveness of process changes and automation initiatives.

Data Analysis & Reporting:

- Write SQL queries to extract and analyze operational data.

- Use advanced Excel (Pivot Tables, VLookups) and analytics tools (e.g., Google Analytics, Adobe Analytics).

- Track operational metrics, identify trends, and deliver actionable insights for decision-making.

Stakeholder Management:

- Collaborate with business teams and external partners on launch goals.

- Manage vendor relationships with OMS/WMS providers and marketplace teams.

- Facilitate communication between technical and non-technical teams.

- Present regular updates on progress, risks, and outcomes.

- Build and maintain strong relationships across teams.

Documentation & Communication:

- Create and maintain standardized process documentation, operational procedures, and guidelines.

- Develop clear product notes highlighting manual workflows, integration gaps, and automation recommendations.

- Maintain a knowledge base for tools, processes, and configurations.

Required Qualifications:

- Bachelor's degree in business, engineering, or related field.

- 4+ years of experience as a product/business analyst, preferably in eCommerce.

- Strong proficiency in SQL and advanced Excel (Pivot Tables, VLookups).

- Proven experience implementing tools, managing cross-functional programs, and creating test plans.

- Experience in vendor management and stakeholder coordination.

- Excellent communication, presentation skills, and process improvement abilities.

- Ability to create actionable product requirements for automation initiatives.

Preferred Qualifications:

- Experience with major eCommerce platforms (noon, Amazon, Flipkart) and quick commerce platforms (Instamart, Zepto, blinkit).

- Knowledge of OMS.WMS platforms (e.g., Unicommerce, Increff, wareIQ)

- Knowledge of using visualisation tools (e.g., Tableau, PowerBI)

- Familiarity with agile methodologies.

- Understanding of supply chain and inventory management concepts.

- Experience working with teams across UAE, KSA, and India time zones.

Impact & Success Metrics:

- Successful brand launch meeting timelines and budget targets.

- Clean stakeholder acceptance testing sign-offs.

- Effective implementation and adoption of operational tools.

- Improved operational efficiency and timely resolution of issues.

- Maintenance of operational metrics within defined thresholds.

- Completion of RCA processes within SLAs.

- Quality documentation and process knowledge management.

Work Environment:

- Fast-paced environment with multiple concurrent priorities.

- Collaboration with cross-functional teams and external partners.

- Full-time office-based role with regular interaction across UAE, KSA, and India time zones.