Manager operations For Order entry Work @ Indore location

Greetings from Sagility !

We are hiring for Manager operations for Order entry work for Indore location

Non healthcare folks who has order to cash (OTC) /Order entry work is eligible to apply

Job Title: Manager Operations Order Entry
Location: Indore
Department: Order Management / Healthcare Operations
Reports To: DGM Opera rations

Experience: 10+ years

Qualification: Any graduate (10th +2+3)

Job Summary:
The Manager of Order Entry in the Durable Medical Equipment (DME) process is responsible for overseeing the efficient and accurate processing of all orders within the DME department. This role ensures that all customer orders are entered correctly into the system, the documentation is accurate, and the orders are processed in compliance with healthcare regulations and company standards. The manager will supervise a team of order entry specialists, provide training and support, and collaborate with cross-functional teams to ensure timely delivery and optimal customer satisfaction. This position requires availability for night shifts, including graveyard shifts.

Key Responsibilities:

• Order Management: Oversee the end-to-end order entry process for all DME products, ensuring that orders are entered accurately and efficiently into the system. Ensure proper documentation and verify insurance information, patient eligibility, and order details.
• Payment Posting: Monitor and manage the payment posting process, ensuring that all payments received from insurance companies, patients, or other entities are accurately posted to the corresponding accounts.
• Team Leadership: Supervise and lead a team of order entry specialists, providing coaching, training, and support to enhance team performance and ensure timely order processing.
• Compliance & Quality Assurance: Ensure that all order entries, charge entries, and payment postings comply with relevant healthcare regulations (e.g., HIPAA, Medicare/Medicaid guidelines) and organizational policies. Perform regular audits to ensure accuracy, compliance, and quality in these processes.
• Customer Interaction: Act as a point of escalation for customer issues related to order entry, charge entry, and payment posting, resolving discrepancies, handling order issues, and ensuring high levels of customer satisfaction.
• Process Improvement: Identify opportunities to streamline the order entry, charge entry, and payment posting processes, reduce errors, and improve overall efficiency within the DME department.
• Reporting & Metrics: Monitor and report on order entry, charge entry, and payment posting performance metrics such as volume, error rates, and turnaround time. Provide regular reports to senior management and make data-driven recommendations for process improvements.
• Collaboration: Work closely with sales, billing, customer service, and delivery teams to ensure seamless processing and delivery of DME orders.
• Training & Development: Conduct ongoing training for team members to stay updated with the latest industry trends, regulations, and technologies relevant to the DME order entry process, including charge entry and payment posting.

Shifts:

• This position requires night shifts, including graveyard shifts. Flexibility to work during non-standard hours is required to ensure 24/7 coverage and timely order processing.

Qualifications:

• Bachelor's degree with 10+ years of experience in the industry
• 5+ years of experience in order entry, preferably in the DME or healthcare industry, with at least 2 years in a supervisory or management role.
• Proficiency in Order entry, O2C, charge entry and payment posting within the healthcare or DME industry is preferable.
• Good exposure in client management
• strong exposure in operations and large team management
• Excellent organizational skills with a strong attention to detail.
• Strong leadership, communication, and interpersonal skills.
• Proficient in order entry softwareand charge entry/payment posting systems.
• Ability to manage multiple tasks simultaneously and prioritize effectively.
• Experience with process improvement and problem-solving in an operational environment.
• Non healthcare folks also welcome to apply for the role

Interested candidates can please share your updated resume on : sunkari.srikanth@sagilityhealth.com or what's app on : 9949217482