Jr. Associate Operations

Requirements: • Looking for freshers and professionals coming from a BPO and Non-BPO background, who want to diversify their career in Recruiting • Excellent oral and written communication skills • Non voice • Smart, perseverance, and ambitious • Outgoing personality who likes to interact with people • Loves to learn and share knowledge • Dynamic individual who thinks creatively • Enjoys working in a fast-paced environment

Key Responsibilities:

• Recording information and processing tasks: Inputting, verifying, and updating data related to insurance policies, claims, and customer information accurately and efficiently.
  
• Document Management: Organizing and maintaining electronic and physical files, ensuring compliance with data protection regulations and company policies.
  
• Customer Service: Handling inquiries and resolving issues from Underwriters and other stakeholders via phone, email, or chat in a professional and courteous manner.
  
• Policy Administration: Assisting with policy issuance, endorsements, renewals, cancellations, and other administrative tasks to support underwriting and policy servicing processes.
  
• Team Collaboration: Working closely with colleagues and supervisors to achieve team goals, participating in training sessions, and sharing knowledge and best practices.
  
• Adherence to Regulations: Following industry regulations, company policies, and procedures to maintain compliance and uphold the integrity of insurance operations & company in general.
  
• Problem solving and Decision-making: Critical thinking skills to solve financial issues and make informed decisions.
  
• Attention to Details & Due Diligence: Close attention to details while efficiently managing multiple projects and tasks.
  

Required skills

• Candidate should be graduated.
  
• Knowledge of Insurance will be an added advantage
  
• Ready to work from office and provide support during US working hours.
  
• Ability to work in night shifts and follow the US holiday calendar.
  
• Excellent verbal and written communication skills, with the ability to interact professionally with diverse individuals and convey information clearly and effectively.
  
• Ability to adapt to changing priorities, multitask effectively, and work under pressure to meet deadlines while maintaining quality standards.
  
• Critical thinker and problem-solving skills.
  
• Skills including Microsoft office applications such as Word, Excel, Outlook etc. is required.