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326 Operations Analyst Jobs

Operations Analyst

1-7 years

Noida

1 vacancy

Operations Analyst

Amazon

posted 1d ago

Job Description

Amazon is a fast paced, dynamic company with a focus on being the most customer-centric company in the world. Amazon offers services to retailers in India to sell on www. amazon. in and grow multi-channel commerce. Amazon is known across the globe as the most trusted company on the Internet. We are committed to delivering an exceptional customer experience.

Amazon Payments processes billions of secure on-line transactions via a number of payment mechanisms, including credit cards, convenience store payment, net-banking, digital cash, cash on delivery and electronic gift certificates. Amazon Payments owns and maintains the software platform which processes 20+ payment methods worldwide. Transactions are processed on behalf of thousands of merchants, including Amazon. in.

CERT within the payment operations team handle queries which require in-depth review and could not be resolved in the first instance by the customer service (CS) team. The escalations are raised via tickets (TT) / SIMs by the CS team to CERT which have to be resolved within defined SLA S. These involve deep dive into multiple systems and collaborate with payment partners / business and product stakeholders to provide the resolution and enhance client experience.

The ideal candidate is a motivated self-starter that can work independently in a fast paced, ambiguous environment with limited supervision. He or she must be a fast learner, who can quickly absorb the nuances of Amazons varied payment offerings as well as the behaviour of Amazons internal systems. He or she will be analytical and data driven in decision making, with a demonstrated ability to drive issues to completion. The candidate must have superior verbal and written communication skills and be comfortable presenting issues to management.

Key job responsibilities
Ability to dive deep into a problem, perform Root Cause Analysis and identify constraints to recommend a solution - on this, we will test the candidate s ability to think logically through a given issue, structure their thoughts, identify the problem correctly and then recommend appropriate solutions
Ability to deal with ambiguity - use discretion and judgment to take decisions on critical business
Proficiency in SQL
Exposure to back office operations, escalation management and troubleshooting environments
Experience in managing high priority queues - Bachelors degree


Employment Type: Full Time, Permanent

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What Operations Analyst at Amazon are saying

3.8
 Rating based on 7 Operations Analyst reviews

Likes

Everything is awesome in the org and I love working here

  • Salary - Excellent
  • +6 more
Dislikes

There are no specific dislikes but something work load and work life balance is a challenge

Read 7 Operations Analyst reviews

Operations Analyst salary at Amazon

reported by 91 employees
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₹2.5 L/yr - ₹7.4 L/yr
10% less than the average Operations Analyst Salary in India
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What Amazon employees are saying about work life

based on 25.3k employees
62%
53%
69%
77%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Amazon Benefits

Submitted by Company
Healthcare & Financial Benefits
Parental Leave & PTO
Professional Development
Employee Assistance Program (EAP)
Submitted by Employees
Work From Home
Job Training
Health Insurance
Free Transport
Cafeteria
Soft Skill Training +6 more
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Amazon Hyderabad / Secunderabad Office Locations

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Hyderabad Office
Amazon Development Center India Pvt. Ltd., 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Hyderabad Hyderabad
Hyderabad Office
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