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1 First Advantage Operations Analyst Job
Operations Analyst
2-3 years
₹ 2.65 - 4.92L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
1 vacancy
Operations Analyst
First Advantage
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The Operations Analyst will be responsible to comprehend and analyze the assigned task / deliverables as per the defined timeline by the business. Also ensure the timely achievement of production targets assigned for self, identifying insufficiencies/clarifications within the agreed time, and meeting established TAT s with 100% accuracy and quality. Take the initiative of going the extra mile to cover any additional aspect of the assigned task.
Essential Duties and Responsibilities
- Should have knowledge of excel & other applications to perform the job roles.
- Handle telephonic calls/email/chat/inbound communication/outbound communication as applicable, in a professional manner. Ability to think outside the box and handle senior level external conversations related to the job with efficiency
- Adhere to the organizational ethics, values & policies.
- Adapt to changes in work environment as per business requirements (Shifts / Processes / Week-offs / Upskilling)
- To work with the team to achieve common goals and targets
- Maintain all productions documents and adhere to the quality details required for the assigned task
- Should be able to go beyond the job roles to support the business.
- To ensure the timely achievement of production targets assigned/ 100% accuracy of cases
- To adhere to the documented process and quality parameters and follow SLA guidelines.
- Adhere to Quality Management System of the organization
- Excellent communication (Spoken and written)
- Good Comprehension Skills
- Research & Analytics skills
- Logical & Decision Making
- Email etiquette awareness
- Quick learner
- Attention to detail
- Good typing skill
- Ability to Multitask
- 2-3 years work experience in any international voice process which gives exposure to solutioning, due diligence, BGV or similar fields will be a great fit
- Competency Critical Thinking, Analytical mind, Problem solving approach, Matured and Accountable
- Educational Qualification Minimum UG (10+2 passed through full time education) and above / full time diploma from accredited Education boards)
- Excellent English communication skills (Verbal & written)
- Typing speed 25WPM@90% accuracy
- They should be flexible to US aligned working hours and rotational weekly off
- This will be flexible to adapt to WFO / WFH model basis the business need
- Candidates need to live within our specific transport boundaries in order to avail the door-to-door pickup and drop facility provided by the employee
- We offer attractive monthly incentives slabs based on performance
Employment Type: Full Time, Permanent
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What Operations Analyst at First Advantage are saying
Rating based on 238 Operations Analyst
reviews
Anonymous · Other
in Mumbai
Working with first advantage was a good experienced, manager's TL with all there to support, if got chance to work with first advantage again, I would love to join back the company again.
- Skill development - Good
No dislike about this company
Operations Analyst salary at First Advantage
What First Advantage employees are saying about work life
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