OpenText - Senior Consultant - Captiva Platform (5-8 yrs)

OPENTEXT THE INFORMATION COMPANY.

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital.

Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity :

- Senior Consultant (Managed Services).

- The position will be part of a Managed Services team providing Application Management and Maintenance for OpenText customers spread across the globe.

- Wide breadth of skills enabling one to solve complex problems in the areas of Application Availability, Performance and Capacity both in terms of incidents and problems.

- Experience in Production Operations (or Support) plus Software Maintenance (bug fixing, code maintenance) are a must.

You are great at.

- Troubleshoot and find resolutions/workarounds to incidents.

- Design, develop and test fixes for problems arising on top of customizations to OT products.

- Research and fix problems in configuration mainly at Application Level, also demonstrating adequate knowledge of OS and Network as applications work in that context.

- Problems can be related to availability, performance, or capacity.

- Work on performance tuning.

- Performing deployments and applying product patches.

- Perform Upgrades, Migrations.

- Install, configure, maintain and monitor one or more OpenText (OT) products/solutions in the Cloud, Customer premises, or 3rd party IaaS.

- Work in shifts: Morning, Regular, Afternoon and Night on rotation basis.

Skill set required :

- 5 - 8 years of experience supporting OpenText Captiva(Intelligent Capture) including development and maintenance of customizations.

- Exposure to remote administration services, or cloud operations environment.

Technical skills :

- Resource who has clear understanding of Captiva architecture.

- Captiva Customizations.

- Captiva Administration.

- Captiva Capture Flow Development.

- Captiva various Modules.

- Should have deeper technical knowledge on Captiva development process[eg: Captiva Capture flow].

- Operating Systems: Linux and/or Windows.

- Strong troubleshooting skills

- Maintenance and support.

- Knowledge of code fixes and packaging releases.

- Good understanding on D2 Custom Plugins is preferable.

- Directory Services: Open-LDAP, Active Directory.

- Knowledge of patching and upgrade.

- Proficient in techniques for performance tuning and tuning RDBMS query performance.

Database :

- MSSQL, Oracle (DML and routine maintenance tasks).

- Excellent communication / presentation / verbal and written communication skills.

Definite Plus :

- Prior experience working in an ISO27001 certified work environment.

- ITIL Foundation certification.