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Premium Employer

OpenText Technologies

Compare

3.7

based on 1k Reviews

156 OpenText Technologies Jobs

Technical Support Specialist

Real Web Root Software Solutions

3.7

based on 1k Reviews

2-4 years

Bangalore / Bengaluru

1 vacancy

Technical Support Specialist

OpenText Technologies

posted 9hr ago

Job Role Insights

Flexible timing

Key skills for the job

Oracle Linux Administration VMware Javascript Analytical Chemistry Perl

+ 3 more

Job Description

Technical Support Specialists are responsible for providing exceptional technical support on OpenText products. As a Technical Support Specialist, you will reproduce, troubleshoot, and resolve customer issues. You ll identify defects and escalate to OpenText Product Engineering, and test software patches for customers. You will be recognized by your peers as an expert in your chosen product area. This position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking. Our strong team-based environment ensures that our team members support each other to deliver excellent Customer Experience.

What the role offers

2+ years experience in a technical support environment.
Flexible to provide on-call / outside business support hours as, and when, needed.
A Science /Technology Engineering or bachelor s degree preferred.
Strong analytical and critical thinking skills.
Strong verbal and written communication skills.
Proven experience working in a fluid environment that is ever growing and changing.
Ability to multi-task and prioritize work effectively.
Strong attention to detail and the ability to grasp concepts quickly with a thirst for knowledge.

What you need to succeed

Hands-on experience troubleshooting Windows/Linux Operating Systems.
Strong troubleshooting skills, diagnostic analysis using traces, dumps and other tools, and hypothesis formulation and testing.
Database knowledge - PostgreSQL, Oracle, MS SQL, Vertica
Network and security protocols like TPC/IP, HTTP, TLS/SSL, REST API, SOAP and SAML
Virtualization Skills VMware, Hyper-V
Experience on Cloud technologies AWS, Azure or Google Cloud
Good Scripting knowledge - Perl, Python, Shell
Must be familiar with HA and DR setup.
Experience in Docker/Kubernetes
Experience in Web Service/Java script