Sr. Technical Writer

Imagine yourself being able to help small business owners open their doors faster, ensuring our tax dollars are accounted for, creating safer infrastructure , modernizing the permitting process , and assisting with disaster recovery . The work you do here every day has a meaningful impact on peoples lives!

OpenGov is a 2023 Top Workplaces USA award winner and a Forbes Americas Best Startup Employer

Join our smart, fun, and humble team to experience the most rewarding career of your life!

Job Summary:

The Senior Technical Writer operates as a seasoned professional with deep expertise in technical communication, serving as a critical partner to product and engineering teams. This role applies broad professional knowledge and leadership skills to develop high-impact documentation and product enablement resources, enabling successful customer experiences across global markets.

With advanced technical writing and project management experience, the Senior Technical Writer will proactively identify documentation needs, engage with subject matter experts (SMEs), and create scalable, user-centered content while driving alignment across stakeholders.

Responsibilities:

Knowledge Impact

Apply advanced expertise to document a wide range of product areas, such as User Guides, Administration Guides, Deployment Guides, In-app Guides, FAQs, and Release Notes, ensuring accuracy and relevance for diverse audiences.

Serve as a trusted advisor on content strategy, contributing to organizational goals by leading the design, implementation, and continuous improvement of documentation systems and practices.

Collaborate with cross-functional teams to understand product complexities, resolve documentation challenges, and deliver innovative solutions that support customer engagement and satisfaction.

Scope Complexity

Lead the development of complex documentation frameworks requiring in-depth evaluation of multiple variables and interdependencies.

Exercise independent judgment in prioritizing tasks, adapting processes, and addressing unique issues with significant organizational impact.

Ensure documentation standards align with broader organizational objectives while anticipating future needs and scalability.

Experience Influence

Mentor and coach junior technical writers, fostering knowledge-sharing and professional development across the team.

Build strong networks with product managers, engineers, and other stakeholders, influencing decision-making to ensure documentation best practices are integrated into the product lifecycle.

Communicate confidently with both technical and non-technical audiences to advocate for the role of documentation in enhancing user experience.