General Manager (India) and Head of Support

Who We Are:

The worlds top sports betting and lottery brands choose OpenBet as their partner for world class content, leading tech and tailored service. We have their back, so they re ready with exciting, memorable and safe sports betting experiences to entertain billions of players worldwide.

Endeavor is a global sports and entertainment company, home to many of the world s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

OpenBet is hiring for a General Manager (India) and Head of Support to fill an exciting role running the overall management of our Indian presence as well as owning the Indian software support team focusing on supporting, debugging and improving the functionality and performance of applications and systems running on high availability production environments.

As the successful applicant, you will be responsible for the day-by-day success of our Support teams, as well as the smooth, compliant and successful running of the local company, leveraging the opportunities to take our products and your career to the next level.

As a working Director of OpenBet India, you will be part of the Board of Directors.

Key responsibilities will include:

• Set up and run statutory board meetings and AGMs

• Mandatory compliances - work with IMG Finance team & auditors for preparation and filing of annual financial statements and other mandatory reports

• Work with Company Secretary and ensure that all filings are performed in a timely manner

• Work closely with IMG finance & payroll for various activities like EPF approvals, IW approvals, PT etc.

• Import-Export - work with our customs agent for import of hardware etc. Ensure monthly compliances are filed in a timely manner

• Work with our bank Relationship Manager for various bank related activities & compliances

Office Management - Our Office Manager will own most of the below responsibilities but will require guidance and approval from you

• Work with Tablespace for daily office management

• Procure items required for smooth running of the office

• Vendor onboarding, agreements, rates, etc.

• Cab for shift employees plus logistics for international visitors

• Support all employee engagement activities

• Office Audits (WLA, & ISO)

OpenBet India Operations:

• Ensure that India operations are run optimally and satisfactorily

• Ensure all company related transactions are transparent and above board without any cause for complaint from finance, auditors or anyone else

Employee Engagement - a very important part of your role will be engaging with employees and create a great work culture. Some of the expectations in this regard are:

• Prepare annual budget for employee engagement activities

• Ensure that all engagement is within budget and track accordingly

• Ideate employee engagement initiatives on an annual basis

• Guide culture champions committee

• Create site actions based on employee survey feedback. Implement and track for improvement

• Working with other site leads to share ideas & run company-wide initiatives.

• Great Place to Work certification - We will come up for recertification in Mar 25

• Counsel, mentor, guide employees when they approach you or as you see fit

Your role as General Manager (India) and Head of Support:

• Work on tickets of all levels and being an escalation point for Team members on technical issues

• Line managing a medium-size team of Support Engineers in a single geographic location, including performing staff appraisals and regular 1-1s

• Involved with recruitment and the interview process.

• Enforcing Support Processes within their team.

• Liaison with other Support Leads and Support Management to ensure appropriate attention to Support issues is being given rebalancing resources whenever required.

• Managing the Support ticket backlogs, during their working hours, based on impact and /or urgency and assigning/escalating tickets accordingly. Review fixes for production issues.

• Analysis of ticket data to report on trends and/or improvements in handling of tickets and monthly SLA figures.

• Responsible for identifying and delivering improvements to knowledge base and wiki documentation.

• Sign off new or updated technical articles. Ensure that their directs have acknowledged and understood the technical articles. Mentor team members in technical issues.

• Sign off new or updated technical training materials. Ensure that their directs have acknowledged and understood technical training materials.

• Lead daily team standup meetings reviewing incidents and updates and feedback from management meetings.

• Prepare and perform Monthly Service Reviews with Customers.

• Create rota schedule for the local team which includes working on weekends and bank holidays

As the Support Lead for us, youll be able to demonstrate:

• Successful leadership of a site/company with 50+ heads

• Knowledge and demonstrated capability of running processes and relationships

• A bachelor s degree in a traditional science subject, ideally computer science, engineering or information systems from a well-regarded university.

• 5+ years of experience in leading teams with proven record of technical investigation and creating solutions to problems.

• Strong analytical and problem-solving skills

• Strong ability to handle both customers and internal teams both personally (and when applicable technically) at a senior level adeptly and without supervision

• Strong ability to handle all incidents, including acting as the main coordinator in a site-down situation.

• An ability to learn new technologies quickly, work independently, manage workload and escalate in timely manner

You will also have:

• 3+ years of hands-on experience in at least one major language (Java, J2EE, C, C++, Python, PHP, etc.) and SQL queries.

• Strong fundamental programming skills (data structures, algorithms).

• Advance knowledge of any Unix/Linux distributions (e.g. Ubuntu, SUSE, etc.) and commands

• Strong knowledge of performance monitoring tools (Grafana, Datadog, Squadcast etc.).

• Strong knowledge of LAMP (Linux, Apache, MySQL, PHP) website design

• Strong knowledge of Web technologies (HTML, HTML5 and CSS) and internet protocols (XML, HTTP, TCP/IP)

• Advance experience using version control systems (GIT, Subversion, CVS, etc.).

• Strong knowledge of scripting languages such as Perl, Python, JavaScript

What We Can Offer YOU

• Competitive benefits, an open and supportive environment as well as a modern and exciting workplace

• The opportunity to interact with global teams, and where appropriate switch teams and projects as you and our business continue to develop and grow

• Tangible and genuine career development - at OpenBet, where you can take your career where you want it to go!

• Exposure to real-world and business-critical projects & the chance to develop some of the world s leading e-commerce sportsbooks whilst working with various clients and seeing lots of code!

• New skills and a completely different, fresh approach to development

#LI-CW1

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world s diverse voices.

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.