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Zendesk Administrator
Open Door Education
posted 5mon ago
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Fixed timing
Key skills for the job
Job Description
- Configure, manage, and optimize Zendesk settings, triggers, and automations to improve customer service efficiency and effectiveness.
- Develop and maintain a deep understanding of Opendoors business processes related to customer interactions and renovation operations to ensure Zendesk is effectively supporting these areas.
- Collaborate with cross-functional teams, including engineering, product, customer support, sales, and operations, to identify areas for improvement and implement Zendesk solutions that enhance productivity and customer satisfaction.
- Design and implement Zendesk dashboards and reporting tools to track customer service metrics, renovation throughput, and team performance.
- Provide ongoing training and support to Zendesk users across the organization, ensuring they are leveraging the platform effectively.
- Stay up-to-date with Zendesk features and updates, proactively suggesting and implementing new tools or features that could benefit Opendoor.
- Manage Zendesk integrations with other business tools and systems, ensuring a seamless flow of information and efficient operation of the support ecosystem.
- This is an in-office position supporting US hours of operation
- Proven experience as a Zendesk Administrator or similar role (2+ years), with a strong understanding of Zendesks capabilities and best practices.
- Experience in the real estate industry or a fast-paced, technology-driven environment is preferred.
- Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
- Excellent communication and collaboration skills, with a track record of working effectively with both technical and non-technical teams.
- Ability to manage multiple projects simultaneously, prioritize effectively, and meet deadlines.
- A passion for delivering exceptional customer service and a commitment to continuous improvement.
- BA/BS required. what we are building for our customers read our blog posts .
Employment Type: Full Time, Permanent
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Strict timing
Monday to Friday
No travel
Day Shift
Open Door Education Benefits
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