PLM Engineer L1 Support-Teamcenter

Qualification, Experience: • Bachelor of Engineering degree in Mechanical and Mechanical disciplines.

• Experience: 3 to 5 years experience in the field of PLM- L1 Support Teamcenter, from Automotive domain.

Required Skill sets:

• Strong knowledge on CAD tools like CATIA V5 / UG NX / CREO

• Strong problem-solving skills, resolving issues from an end user perspective.

• Excellent communication and presentation skills.

• International mind set, ability to work with international customers.

• Good knowledge on MS excel, MS word, MS PowerPoint.

Job Description Key Responsibilities:

• Responsible for the primary point of contact for Teamcenter PLM and CAD user support, managing incoming tickets and ensuring timely resolution of issues within defined timeline.

• identify the root cause of problems and implement effective solutions, coordinating with other technical teams when necessary.

• Monitor support requests in, track incidents, and escalate complex issues to higher-level technical experts.

• Maintain detailed support documentation to help users to resolve common issues and improve the overall efficiency of the support process.

• Collaborate with the engineering and IT teams to enhance system performance, address recurring issues, and implement preventive measures to reduce downtime.

• Good knowledge on engineering fundamentals, Product development process, product design, manufacturing process.

• Strong understanding of Change management, engineering release process.

• Know the business requirements and functionalities development process accordingly.

Good knowledge on key functionalities of PLM (Part attribute, EBOM, CADBOM, MBOM, etc.)

• Collaborate with Global PLM network and work as a key point of contact for site.

• Support new features, improvement ideas, identifying new opportunities on integrating key features/functions,

• propose value added enhancement, results adding new functionality to existing system for improve efficiency of existing process.

• Perform UAT, Run test cases and report bugs/issues.

• organize training to end users and awareness sessions on key KPIs and Knowledge sharing sessions.

• Knowledge of PLM Business requirement gathering.