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OnebyZero

Compare

4.0

based on 1 Review

4 OnebyZero Jobs

L1 Support Specalist

OneByZero

4.0

based on 1 Review

0-2 years

Bangalore / Bengaluru

1 vacancy

L1 Support Specalist

OnebyZero

posted 17d ago

Job Role Insights

Key skills for the job

Data Analysis Customer Support Hardware Networking Analytical Chemistry Relationship Management Open Source

+ 3 more

Job Description

Process Health Check:
Validate and oversee Start-of-Day and End-of-Day processes.
Generate and deliver system health check reports.
Detect and escalate system issues promptly.
System Monitoring:
Continuously monitor the Process Dashboard for anomalies.
Report discrepancies to L2 support and keep detailed records of issues.
Liaise with internal and external stakeholders for issue communication.
Incident Management:
Gather and convey detailed information on application/network/hardware issues to L2 support.
Log incidents in the IT Service Management tool and route tickets accurately.
Facilitate issue resolution by providing in-depth issue descriptions to L2 teams.
Implement documented workarounds for known issues and contribute to process documentation.
Draft and maintain system documentation including user manuals, guides, and FAQs.
Skills:
Analytical:
Proficient in problem detection, data analysis, and drawing logical conclusions.
Capable of researching, evaluating, and synthesizing system monitoring data into actionable insights.
Communication:
Exceptional command of English, both in written and verbal forms.
Effective coordination with users and management, both internally and with third-party stakeholders.
Responsive and constructive in addressing user inquiries or concerns.
Work and Relationship Management:
Strong organizational skills with the ability to prioritize tasks and manage time effectively.
Ability to work independently with a flexible work schedule.
Autonomous in managing multiple tasks with minimal oversight.
Dedicated to forging and nurturing strong relationships both within and outside the organization.