Senior Manager AR

Role : Senior Manager-AR

Location: Chennai

Note: Preferably immediate joiner

Job Description:

1. Meet all Client Service Level Agreements (deliverables)

2. Ensure the team understands client specific training requirements / needs etc.

3. Analyze performance results of the team and implement process improvements

4. Determine appropriate staff levels and implement strategies to ensure efficient operations

5. Work with support departments to ensure staffing strategies are effectively executed

6. Act as single point contact for the Managers for all their client and team members related needs and create a harmonious work environment

7. Escalate performance related issues with respect to his TLs to SDH on a timely manner.

• Escalate client complaints to SDH and resolve escalated customer issues, CAPA to be taken
• Capable to manage the Managers, Team Leaders & the associates.
• Development of Strategic plans for Operational Activity. Implement and Manage Operational plan.
• To ensure client satisfaction by the delivery of quality services and quality products
• Analyze weekly / Monthly and Yearly performance and come up with the plans to increase the performance of the team.

Job Specification:

• Minimum 12+ years of experience in US Healthcare
• Strong knowledge in concepts of AR
• Good Communication Skill
• Business Acumen Skill
• Financial Acumen Skill
• Problem Solving Skill
• Good Project Management & People Management Skill
• Good Leadership Skill