PROCESS COACH - CODING

Role Description Overview:

The PC is accountable to manage day to day activities of coaching the employees, track and trend data for improvement

Responsibility Areas:

• Understand the quality requirements both from process perspective and for targets
• To Train effectively the new joiners on Medical Billing concept with the guidelines.
• To monitor Trainee s productivity per OJT glide path/ramp up targets.
• To initiate and implement improvement program for poor performers.
• Providing continuous feedback in a structured manner.
• Educating on the client specs and guidelines.
• Educating on the latest updates on the coding aspects.
• Carrying out one-on-one session on the repeated errors.
• To provide feedback on productivity and quality of trainees to Team Leads.
• To pass on the QC feedback effectively to the trainees.
• To help Team Leads in early confirmation of Trainees by providing the valuable inputs.
• Attainment of Internal & External SLA as per Process Defined.
• Strict adherence to the company policies and procedures.

Desired Profile:

• Extensive Coaching & Training as per process defined.
• 4 Years till 2 Year of Relevant Experience.
• Must have Variant Training & Coaching Strategy.
• Min of 1.5 Yrs of Professional and Relevant Experience.
• Sound knowledge in healthcare concept.
• Excellent Communication skills Verbal & Non-Verbal.
• Must have Good Product and Process Knowledge.