Team Leader- Flight Sales

Job description:

Are you interested in the travel business and international environment, career growth opportunities, and dynamic tasks where you will use your presentation & team Management skills to use your teams potential to the fullest and take the project to the next level?

If your answer is yes, then come and join us!

About us:

We are currently hiring for a premium process that caters to Business & first class Bookings for AranGrant.

What we offer as a company: official employment, introductory and continuous training, people-oriented management, and good compensation, which allows for good earnings; professional development, and unmatched experience in international projects.

Please find us on social media:

At Arangrant we serve over 1500 customers per day and we strongly believe there is no such thing as an average customer. We understand the importance of continuous focus on customers and are committed to maintaining an excellent customer experience throughout the journey. We are looking for empathetic people, who are passionate about customer service and striving for excellence in their work.

Roles and Responsibilities:

• Create a culture of empowerment and resolution. The incumbent will be assigned a team of 8-10 Agents and will be responsible for managing, mentoring & motivating the team to achieve their daily/weekly/monthly targets.
• Develop approach to testing and providing constructive feedback; support team to ensure positive attitude in face of tool adversity
• Responsible for mentoring employees, reviewing agent effectiveness, goal setting, prepare for weekly team meetings and 1:1 meeting with each direct report
• Review performance reports with associates by completing Monthly/quarterly reviews for each team member focused on developing their expertise while providing new opportunities for them to grow their knowledge
• Help drive innovation in refining and improving performance standards and processes
• Assist with the onboarding and nesting of new hires
• Establishes and maintains positive working relationships with agents, peers, management, corporate, and partners
• Leads resources to ensure established key performance indicators are always achieved
• Leads day-to-day processes and other duties as assigned
• Team Supervision: Sets clear expectations for operational performance and customer experience, including cascading critical metrics
• Operations and Knowledge Management: Ensures the business vision is understood by the team and translates into functional goals; Solid understanding of operational structures and functions essential to supervise operations
• Developing Talent: Creates opportunities for associates that contribute to their personal and career development; Enables an expansive and diverse work environment
• Build and maintain effective teams: Holds self and team accountable for setting and meeting Sales Targets/goals: Identifies and resolves issues that may impair the team's ability to meet team Targets
• Inspires and gains the commitment of others towards the vision, mission, values, and organizational goals; Responsible for findings from employee surveys and defines, identifies, and acts on opportunities to improve engagement and minimize attrition
• Business Continuity: Ensures team is prepared for any business continuity that may arise

Main requirements:

• Good Command over Verbal & written English
• Good Presentation Skills
• Team Handling Experience in an OTA (Online Travel Agencies) for at least 2 year in US Flight Sales;
• At Least 3-4 Years of US Travel Sales experience
• GDS knowledge With Good knowledge of geography
• Good sense of responsibility, commitment, and dedication;
• Ready to work from Office, sec 54 Gurugram |

Perks and Benefits:

• Official employment;
• Friendly team, people-oriented management;
• Good remuneration & Incentive scheme.
• Transport allowance
• Medical benefits