ServiceNow Delivery Operations Manager

Experience in managing at least two Major ServiceNow delivery service

3+ years' experience of Professional Service Engagements in a delivery leadership role

Service Management IT industry knowledge, ITIL aware (Foundation minimum)

Keen awareness of limitations of ServiceNow & good practice design for solutions of enterprise scale

Experience of taking ownership for core ServiceNow module delivery with minimal management support

ServiceNow administration experience (ideally certified)

ServiceNow implementation experience

ServiceNow development (including custom applications) experience

Working business knowledge of consulting services

Service Management IT industry knowledge, ITIL aware (Foundation minimum)

Strong stakeholder engagement skills (including negotiation/mediation)

Strong customer focus and service attitude.

High personal motivation and drive, and ability to motivate others through effective leadership skills combined with a high level of personal enthusiasm and energy

Strong personal organisational skills

Excellent communication skills (English) both written and verbal

Empathy to understand issues from both the customer viewpoint and from individuals within the business, and to respond appropriately

Composure and the ability to remain calm and dispassionate

Ability to initiate action seize opportunities to put ideas into action either personally or through engaging a team or the organization as a whole

Being able to quickly adapt to changing requirements and working in dynamic environment