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Account Management - Trainee
OktoBuzz
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
OktoBuzz is looking for Account Management - Trainee to join our dynamic team and embark on a rewarding career journey
Client Relationship Management:
- Build and maintain strong relationships with assigned clients.
Act as the main point of contact and establish trust to understand their business goals and challenges.
Needs Assessment:
- Conduct thorough needs assessments to understand client requirements, preferences, and expectations.
Identify opportunities for upselling or cross-selling based on client needs.
Account Planning:
- Develop account plans outlining strategies for client retention and growth.
Collaborate with internal teams to align products or services with client objectives.
Product/Service Presentation:
- Present and demonstrate products or services to clients, highlighting key features and benefits.
Provide training and support to clients as needed.
Issue Resolution:
- Address and resolve client concerns, issues, or escalations in a timely and effective manner.
Collaborate with internal teams to ensure client satisfaction.
Sales Growth:
- Identify opportunities for business expansion within existing accounts.
Work closely with the sales team to explore new revenue streams.
Contract Renewals:
- Manage contract renewals and negotiate terms to ensure continued partnership.
Monitor contract compliance and address any discrepancies.
Reporting and Analytics:
- Prepare regular reports on account status, revenue, and performance metrics.
Utilize analytics to identify trends and opportunities for improvement.
Customer Feedback:
- Gather and analyze customer feedback to improve products or services.
Implement changes based on client input to enhance customer satisfaction.
Employment Type: Full Time, Permanent
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What OktoBuzz employees are saying about work life
based on 30 employees
Flexible timing
Monday to Friday
Within city
Day Shift
OktoBuzz Benefits
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