ODeX - Executive - Customer Support - International Process (2-3 yrs)

Customer Support Executive - Night Shift

Location: Mumbai -Vikhroli

Experience: 2-3 years in US Support (Voice & Email)

Industry Preferred: Shipping

Education: Graduate

Role Overview:

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Key Responsibilities:

- Attending inbound calls from customers on the support numbers.

- Maintain quality parameters and provide accurate information related to the query asked by customer.

- Provide accurate, valid and complete information by using the right methods/tools

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Replying to emails received from the customers

What We're Looking For:

- 1-2 years' experience in US Support

- Any Graduate

- Strong communication & client management skills.

- Ready for Night Shift

Why Join Us?

- Be part of a fast-growing shipping Company

- Opportunities for growth & career advancement.

- Work in a dynamic & collaborative environment.