Observe.AI - Software Development Engineer IV - Java/Python (8-11 yrs)

About the job :

About Us :

Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.

AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation.

With Observe. AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.

Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage.

Our recent $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator.

The Opportunity :

We are seeking a talented and ambitious senior engineer for the role of Software Development Engineer 4 at Observe AI.

In this role, you would develop systems around cloud platforms capable of processing millions of call recordings daily, using the latest cloud computing technologies.

Working alongside a team of top technical experts, you'll devise a roadmap and implement solutions to build a scalable, secure, and multi-tenant platform.

What you'll do day to day as a Software Development Engineer IV :

- Lead the design and development of complex software systems using modern software development practices and technologies

- Define and implement software architecture and design patterns that enable scalable and maintainable software systems

- Develop technical strategies and roadmaps to drive the evolution of our software platforms and systems

- Mentor and coach other engineers, promoting a culture of technical excellence and continuous improvement

- Collaborate with cross-functional teams to define and deliver high-quality software products and services

- Contribute towards cross-team initiatives, and share knowledge and best practices with the broader organization

- Drive innovation and experimentation, identifying new opportunities for growth and improvement

- Build model reusable code and design/facilitate libraries for future use

- Collaborate with the product team to understand and refine the product roadmap, while taking ownership of the technical roadmap definition

- Mentor and coach other engineers, promoting a culture of technical excellence and continuous improvement

What you'll bring to the role :

- Bachelor's or Master's degree in Computer Science

- 8+ years of experience in software engineering, with a focus on large-scale, distributed systems

- Strong programming skills in one or more programming languages, such as Java, Python, etc

- Proven experience in software architecture and design, with a deep understanding of software design patterns and principles

- Up-to-date knowledge of evolving technologies and the ability to guide the team toward evaluating and adopting cutting-edge technologies

- Excellent communication and collaboration skills, with a track record of working effectively with cross-functional teams

- Strong problem-solving skills and a passion for solving complex technical challenges

- Knowledge of container management tools (e.Docker Swarm, Kubernetes).

- Familiarity with data stores, including at least one of the following : Postgres, MongoDB, Cassandra, and Redis

- Knowledge of queueing systems (e.SQS, Kafka) and caching systems (e.Ehcache, Memcache)

- Ability to perform well in a fast-paced environment

- Experience leading and mentoring teams of engineers

Compensation, Benefits and Perks :

- Excellent medical insurance options and free online doctor consultations

- Yearly privilege and sick leaves as per Karnataka S&E Act

- Generous holidays (National and Festive) recognition and parental leave policies

- Learning & Development fund to support your continuous learning journey and professional development

- Fun events to build culture across the organization

- Flexible benefit plans for tax exemptions (i.Meal card, PF, etc.)