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Helpdesk Associate - L1 Technical Guidance
1-5 years
Bangalore / Bengaluru
1 vacancy
Helpdesk Associate - L1 Technical Guidance
Oakton
posted 22d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Req ID: 302732
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Associate - L1 Technical Guidance to join our team in Bangalore, Karn taka (IN-KA), India (IN).
Requirements:
- Helpdesk Associate at Grade-4 position in Service Desk
- Must be a Graduate.
- Good communication skills with 6+ months of international calling experience
- Ability to work independently
- Adhere to organizational policies and procedures
- Must possess excellent customer handling skills
- Should be comfortable to work in rotational shift.
- Excellent Verbal Communication skills.
- Good communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish.
Job description:
- Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
- Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
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