Senior Functional Consultant - Customer Success

Be part of something revolutionary

At o9 Solutions, our mission is clear: be the Most Valuable Platform (MVP) for enterprises. With our AI-driven platform the o9 Digital Brain — we integrate global enterprises’ siloed planning capabilities, helping them capture millions and, in some cases, billions of dollars in value leakage. But our impact doesn’t stop there. Businesses that plan better and faster also reduce waste, which drives better outcomes for the planet, too.

We're on the lookout for the brightest, most committed individuals to join us on our mission. Along the journey, we’ll provide you with a nurturing environment where you can be part of something truly extraordinary and make a real difference for companies and the planet.

Be part of something revolutionary

At o9 Solutions, our mission is clear: be the Most Valuable Platform (MVP) for enterprises. With our AI-driven platform — the o9 Digital Brain — we integrate global enterprises’ siloed planning capabilities, helping them capture millions and, in some cases, billions of dollars in value leakage. But our impact doesn’t stop there. Businesses that plan better and faster also reduce waste, which drives better outcomes for the planet, too.

We're on the lookout for the brightest, most committed individuals to join us on our mission. Along the journey, we’ll provide you with a nurturing environment where you can be part of something truly extraordinary and make a real difference for companies and the planet.

What you’ll do for us…

• Demonstrate thorough knowledge of industry best practices, business processes, o9’s solutions, technical architecture, and value proposition.
• Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring accuracy of data loads and validating the e2e workflows.
• Identify any design issues in the existing setup and co-ordinate with other o9 consultants to solve the business problem. Be the single point of contact for any platform level upgrade/patch/hot fix.
• Configure the o9 platform based on the change requests/enhancements post go-live and deliver them to solve deep operations / supply chain problems.
• Create and execute workflow and data analytics test-cases. Work on bugs/issues and track progress at resolving issues using support tool.
• Support Super User and End User training, for a global user base.
• Actively help in improving internal processes and product features based on customer feedback by interfacing with the development and operations teams.

What you’ll have…

• Experience: 2+ years of experience with implementing planning applications is a MUST.
• Education: Btech/BE/MCA/Mtech
• Languages: SQL, MDX, T-SQL or similar; Statistical, Optimization and Simulation skills through software tools and packages like R, SAS, CPLEX or similar is desirable.
• Skills: Deep understanding of supply chain planning concepts including Demand Management, Distribution Planning, Master Planning and S&OP.
• Characteristics: Strong ability to lead by example and demonstrate proficiency in both product and domain. Patient listener with the ability to clearly articulate your view point to manage and deliver to customer expectations, even under pressure. Ability to analyze and process large amounts of data and complement it with intuition to prioritize and focus on the highest value opportunities or the biggest risks is key.
• We really value team spirit: Transparency and frequent communication is key. At o9, this is not limited by hierarchy, distance, or function.

What we’ll do for you…

• Competitive salary and benefits.
• High growth organization - very strong entrepreneurial culture and no corporate politics
• Support network: Work with a team you can learn from and every day.
• Diversity: We pride ourselves on our international working environment
• Social: Fun after-work activities like Friday Socials. If you’re in the office, feel free to join these events in person.
• Food and drink: Enjoy healthy snacks, fresh fruit, teas and coffees on us.
• Work Life Balance: https://youtu.be/IHSZeUPATBA?feature=shared
• Feel part of A team: https://youtu.be/QbjtgaCyhes?feature=shared

More about o9….

o9 Solutions is one of the fastest-growing enterprise SaaS companies in the world today. As per the last public disclosure, o9 was valued at approximately $3.7B. Our mission is to digitally transform planning and decision-making for small and large enterprises. We have a high-energy, values driven, people centric culture that focuses on being the most valuable partner to our clients.

Our platform, the o9 Digital Brain, is the premier AI-powered, cloud-native platform driving the digital transformations of major global enterprises including Google, NIKE, Walmart, AB-InBev, Starbucks, Danone, Caterpillar, Toyota and many others.

Our headquarters are located in Dallas, with offices in Amsterdam, Paris, London, Barcelona, Bangalore, Tokyo, Seoul, and Sao Paulo.

o9 is an equal opportunity employer and seeks applicants of diverse backgrounds and hires without regard to race, color, gender, religion, national origin, citizenship, age, sexual orientation or any other characteristic protected by law

More about us… 

With the latest increase in our valuation from $2.7B to $3.7B despite challenging global macroeconomic conditions, o9 Solutions is one of the fastest-growing technology companies in the world today. Our mission is to digitally transform planning and decision-making for the enterprise and the planet. Our culture is high-energy and drives us to aim 10x in everything we do.

Our platform, the o9 Digital Brain, is the premier AI-powered, cloud-native platform driving the digital transformations of major global enterprises including Google, Walmart, ABInBev, Starbucks and many others.

Our headquarters are located in Dallas, with offices in Amsterdam, Paris, London, Barcelona, Madrid, Sao Paolo, Bengaluru, Tokyo, Seoul, Milan, Stockholm, Sydney, Shanghai, Singapore Munich, Toronto.

o9 is an equal opportunity employer and seeks applicants of diverse backgrounds and hires without regard to race, colour, gender, religion, national origin, citizenship, age, sexual orientation or any other characteristic protected by law.
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Preferred candidate profile

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