Customer Success Manager

Were on the lookout for the brightest, most committed individuals to join us on our mission Along the journey, we ll provide you with a nurturing environment where you can be part of something truly extraordinary and make a real difference for companies and the planet

Be part of something revolutionary

We have a vision Our Digital Brain, o9 s AI-powered platform, is being used by global enterprises to drive their digital transformations The integrated planning and operational efficiencies we provide is helping businesses do more, be more and mean more to the world at large Because businesses that plan better, reduce waste, creating value for themselves and the planet

But we also have a vision for our people We want the most talented, committed and driven people to power our transformative approach In return, we ll provide a nurturing environment where you can be a part of something special

Job Title : Customer Success Manager

We are looking for energetic folks, who can proactively build relationships with the clients, identify and mitigate risk and expand product adoption The right candidate will be adept at managing multiple priorities, without sacrifice to proactive customer delight in a fast-paced, dynamic environment

What you ll do for us

Responsible for effectively developing and strategically managing customer accounts within the US and India, for post-go-live services
Primary focus on generating sustainable, repeatable and long-term customer revenue through the delivery of exemplary support service to customer accounts
Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring the accuracy of data loads and validating the e2e workflows
Achieve agreed performance levels in line with customer requirements and the functional SLAs Be the single point of contact for any platform level upgrade/patch/hotfix
Handle assignment and monitoring of task to support consultants Identify any design issues in the existing setup and co-ordinate with functional and technical support consultants to drive for resolution
Has a proven track record of building and managing successful support teams in a global environment Be a motivator of team and initiator of the team s career enhancement
Maintains a repository of all project-related documents for use throughout the project, for historical reference, training and audits Works with the R&D team to drive enhancements in product

What youll have :

Experience: 10+ Years of Experience
Education: BE/Btech/MCA/MBA
Skills: Experience in planning applications like Manugistics, SAP APO, SAP IBP, JDA Demand Fulfil, JDA S&OP, i2 Supply Chain Planner, Oracle SCM
Characteristics: High degree of interpersonal effectiveness and building relationships with customers, across levels and functions Presentable personality in terms of being the face of o9 for Support Organization High drive and energy with the ability to handle multiple actions and facets effectively and quickly Strong project management skills
We really value team spirit: Transparency and frequent communication is key At o9, this is not limited by hierarchy, distance, or function

What we ll do for you

Apply by clicking the button below
You ll be contacted by our recruiter, Reddy Babu, who ll fill you in on all things o9, give you some background about the role and get to know you They ll contact you either via video call or phone call - whatever you prefer
During the interview phase, you will meet with technical panels for 60 minutes The recruiter will contact you after the interview to let you know if we d like to progress your application
We will have 3 rounds of Technical discussion
Our recruiter will let you know if you re the successful candidate Good luck!

What we ll do for you

More about o9

o9 Solutions is one of the fastest-growing enterprise SaaS companies in the world today As per the last public disclosure, o9 was valued at approximately $37B Our mission is to digitally transform planning and decision-making for small and large enterprises We have a high-energy, values driven, people centric culture that focuses on being the most valuable partner to our clients

Our platform, the o9 Digital Brain, is the premier AI-powered, cloud-native platform driving the digital transformations of major global enterprises including Google, NIKE, Walmart, AB-InBev, Starbucks, Danone, Caterpillar, Toyota and many others

Our headquarters are located in Dallas, with offices in Amsterdam, Paris, London, Barcelona, Bangalore, Tokyo, Seoul, and Sao Paulo

o9 is an equal opportunity employer and seeks applicants of diverse backgrounds and hires without regard to race, color, gender, religion, national origin, citizenship, age, sexual orientation or any other characteristic protected by law

More about us

With the latest increase in our valuation from $27B to $37B despite challenging global macroeconomic conditions, o9 Solutions is one of the fastest-growing technology companies in the world today Our mission is to digitally transform planning and decision-making for the enterprise and the planet Our culture is high-energy and drives us to aim 10x in everything we do

Our platform, the o9 Digital Brain, is the premier AI-powered, cloud-native platform driving the digital transformations of major global enterprises including Google, Walmart, ABInBev, Starbucks and many others

Our headquarters are located in Dallas, with offices in Amsterdam, Paris, London, Barcelona, Madrid, Sao Paolo, Bengaluru, Tokyo, Seoul, Milan, Stockholm, Sydney, Shanghai, Singapore Munich, Toronto

o9 is an equal opportunity employer and seeks applicants of diverse backgrounds and hires without regard to race, colour, gender, religion, national origin, citizenship, age, sexual orientation or any other characteristic protected by law