CSR Professional

Answering all calls appropriately (vary greeting, client specific) and represents the client in a timely, professional and courteous manner. Information gathering - logging details of the caller, (contact details - caller type, name, address, phone number, email etc.), description of the problem, assistance requested etc. Agent must endeavour to capture all relevant information succinctly and accurately and in a timely manner and in line with script structure.Troubleshoot effectively, documenting the description of the problem and capturing all required information to the best of their ability in a free style format.Responsible for maintaining a high level of professionalism and working to establish a positive rapport with every caller.Relaying messages, bookings etc. to clients.Providing relevant, current and accurate information to client and caller where appropriate.Recognises and understands where the priority of the call necessitates that it be appropriately transferred to the dedicated Escalation team and tags Supervisor Carrying out administrative work associated with the call and/or follow-up in an accurate.Carrying out all duties in line with client procedures.Staff may be allocated a variety of call types, clients etc. or may be focused on a sub-set of these.