Student Success Coach - Tamil (WFO - HYD)

Responsibilities:

• You will responsible for a batch of students who enrolled in CCB Academy program, which will be allotted as per specific criteria
• Establishing clear expectations and addressing student queries ensures a smooth and streamlined onboarding process.
• Ensure students and their parents receive updates through diverse channels like bulk WhatsApp campaigns, groups, direct messages, live meetings, calls etc.
• Keep records of all conversations in our database in a comprehensible way
• Respond to student or parent queries in a timely and accurate way, via phone, email, or chat, WhatsApp, etc.,

Metrics/KPIs will calculated as per major activity

• Attendance in live sessions
• Attendance/participation in Engagement Activities
• Engagement in WhatsApp groups
• Learning % completion of students
• Timely payments & Reducing Churn Rate
• Student feedback on success coach

Qualifications and Skills:

• Should be proficient in Tamil and English.
• Previous experience in a customer support role and guidance aspects roles. Strong
  communication skills.
• Active Listening
• Customer focus and adaptability to different personality types
• Ability to multitask, set priorities and manage time effectively
• Basic knowledge of the using spreadsheets
• Calls point

Work Location: Work From Office.

Work Timings : 11AM - 8 PM

Office location: Hyderabad

Working days: 6 days a week

CTC: 3 LPA + Incentive based on performance