Transport Bookings Executive/ Travel desk executive/ Concierge

Job Brief:

The Travel Bookings Junior Executive will assist in the day-to-day operations of the Rent-A-Cab

(RAC) services. This role is ideal for someone who is organised, detail-oriented, and can

easily talk to customers. The candidate will work closely with senior staff to ensure smooth

operations, customer satisfaction, and compliance with company standards. Prior

experience in any of the below roles will be helpful: Travel desk, Travels office receptionist,

Hotel front desk, Office Assistant, etc

Job Role & Responsibilities:

Key Responsibility Areas (KRAs):

1. Ensuring closed looped & clear communication on email, calls, sms & whatsapp with

fast response times.

2. Carrying out day to day RAC operations, that includes but is not limited to

a. Vendor briefing,

b. Vehicle dispatch time tracking,

c. Vehicle/driver quality check,

d. Customer coordination and,

e. Feedback collection.

3. Maintain records of daily trips, client feedback, and service issues.

4. Collect vendor trip sheets, validate and raise invoices on time.

5. Proactively seek further business from clients and explain the range of services.

Key Performance Indicators (KPIs):

1. Total Volume of bookings handled - monthly incentives

2. C-sat score - monthly incentives

3. Perfect SLA adherence for trip sheet collection & invoicing - monthly bonus.

4. Increase of business from each client - yearly bonus

Pre-Requisites:

1. Excellent communication ( oral & written)

2. Ambition.

3. Willingness to work from the office and stretch during peak loads.

4. Comfortable with common Desktop and mobile CRMs for business