Nurture.Farm - Associate Service Specialist - Telesales (2-5 yrs)

Credit Collection:

- Proactively contact distributors via phone or email to remind them of overdue payments and negotiate payment timelines.

- Assess the creditworthiness of distributors and identify potential risks of delayed payments.

- Provide detailed account summaries, including outstanding balances, payment history, and applicable penalties.

- Maintain accurate and up-to-date records of all payment-related communications in the CRM system.

- Collaborate with the finance and legal teams to escalate cases of persistent non-payment and assist in legal or arbitration processes.

- Develop strategies to reduce aging accounts receivables and minimize default rates.

Telesales:

- Conduct high-volume outbound calls to pitch products or services to prospective and existing customers.

- Identify customer needs through active listening and provide tailored solutions or offers.

- Keep updated with product knowledge, features, and current promotions to ensure accurate information delivery to customers.

- Follow up on leads generated through marketing campaigns and convert them into sales.

- Build a pipeline of prospective clients by maintaining regular communication and ensuring their future business - needs are met.

- Handle objections effectively and provide persuasive arguments to close sales deals.

- Record customer details, sales activities, and feedback accurately to track progress and refine sales strategies.

Customer Communication & Issue Resolution:

- Address payment-related queries from distributors with patience and professionalism.

- Act as the first point of contact for customers regarding product/service inquiries, complaints, or feedback.

- Resolve disputes over payment discrepancies by investigating account records and providing clear explanations.

- Ensure customer concerns are resolved promptly and escalate complex issues to the relevant department.

- Develop rapport with customers to foster trust and long-term relationships.

Reporting & Analysis:

- Prepare and share detailed daily, weekly, and monthly reports on collections and sales performance.

- Track KPIs such as collection success rate, sales conversion rate, and call metrics (e.g., number of calls made, average handling time).

- Identify trends in late payments or declining sales and suggest actionable strategies for improvement.

- Monitor the efficiency of scripts or communication methods and recommend updates to enhance results.